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CVS Pharmacy
- Pharmacy
- Melrose Park, IL
About this business
Location details
850 W North Ave, Melrose Park, IL, 60160, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Hey Koji the pharmacist, I don't like you. My daughter tried to explain that while our base insurance changed, the prescription company stayed the same. You only had to rerun it with the new member ID. She gave you the freaking card. You screwed it up. Then you told her to call some help line. I had to do it and get all parties together on the phone because you couldn't be bothered to do a simple task. Then you got mouthy on the phone with me. You wasted three people's time today, not including your own. Do better.
Horrible customer service. Every question was answered with, "you can order on the app", " you can check the progress on the app". Event though I told the pharmacist (female) that I don't have the app. When asked what time the prescription would be ready, the response was ," you can check on the app to see where you are in the queue ". Clearly, she has no listening skills and did not seem worried at all as she sat down and was looking at her phone. I informed her I was debating whether to wait around for a few more minutes o... read more
Poorly staffed. Takes a long time to even be noticed by tech. No tech on duty today when we arrived, only 1 pharmacist whose answer to every question was, "you can do it on the app." We are in our 70s and just moved here from Vancouver, Washington where personal service and adequate staffing is the norm.
Their pharmacy staff members are very kind, helpful, and take the time to thoroughly explain things to you. I've never had a negative experience with this CVS location. I always feel welcomed. The reason I gave four stars instead of five, is because they no longer answer the phones, and instruct you to use the app or the automated voice call lady that never actually helps with anything. It's very, very inconvenient. But aside from that, this is an amazing pharmacy and I will continue to fill my prescriptions here.
Frequently asked questions about CVS Pharmacy
How is CVS Pharmacy rated?
CVS Pharmacy has a 3.3 star rating with 30 reviews.
When is CVS Pharmacy open?
CVS Pharmacy is closed now. It will open tomorrow at 9:00 a.m.
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