Cuyahoga Falls Utility Billing

Joanne O'Neal-Brewer 

on Google

a week ago

The whole system is terrible. Office lady, Kelly, is incredibly rude. A issue with our trash and the lady answered the phone was rude. Ridiculous. 

Michael Grandt 

on Google

2 months ago

I’ve been dealing with Cuyahoga Falls Utility since 2008. I’ve always had very good service. They are polite, knowledgeable, and very friendly and helpful. I’m a little disappointed recently that the new phone system dumps me into voicemail almost immediately, instead of letting me wait in line to talk to someone Other than that, I am very happy with them! 

Danielle Veasey 

on Google

5 months ago

I’d give ZERO stars if I could. They are the most inconsiderate rudest people I have ever dealt with. I have paid over $700 the since May and they have shut off our electric twice now. We are a low income family with disabled family members and they know our situation and don’t help. I cannot wait to get out of Cuyahoga Falls. It’s a bunch of bullies and they have bullied the wrong person!! 

Carol Cameron 

on Google

9 months ago

Very rude on phone have people on medical machines they didnt even care shut power off without any notice even when the bill was paid. No knocks on the door no compasion for anyone that they feel is below them no emails no phone calls 

KJ Filous 

on Google

9 months ago

Been using the white drop box for 29 years but when the office lost my payment I was told I must have used the regular usps mail box or put a check (with no envelope) in the box. Way to take accountability.🙄