Custom Designs Pool Co

Robert Couturier 

on Google

10 months ago

After only 8 months from completion of the job the concrete where they re-poured from repairing the pool light is cracking. They are un-responsive and won’t answer phone calls and text messages. The job took them 4 months to complete when they quoted 10 weeks. Upon finishing the job the pool had a leak where they repaired the light and said it was my problem. Poor workmanship and poor customer service. I would not recommend using this company ! 

Matt Giattini 

on Google

3 years ago

LONG BUT WORTH THE READ We chose to use CDP due to the amazing sales pitch the owner gave. He came off very knowledgable. While Our pool is complete, it is far from custom or quality for the price.Dig day ended up being Nov 10th which was a month behind. We weren’t overly concerned because we knew we wouldn’t be swimming over the winter. Once the pool was dug and rebar was set, communication came to a complete stop. Weeks would go by and not a word from the company unless we called them asking what was next. While some of th... read more

Greg McElyea 

on Google

3 years ago

Bruce Peel (the owner) has the worst customer service I have ever experienced. Had several issues during the build. Finally got the pool finished and as soon as the check was cashed, the customer service stopped. I actually had to refer to my contract before final payment to dispute an overcharge. On a $75,000 he was trying to nit pick a nickel here and a nickel there. I paid the full amount. then when I had a couple minor issues, I requested service. they would take weeks to come out. when they did show up they would only a... read more