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Custom Care Restoration Inc

2.5

About this business

Location details

12259 Nations Ford Rd, Charlotte, NC, 28134, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 4:30 p.m.
Tue8:00 a.m. to 4:30 p.m.
Wed8:00 a.m. to 4:30 p.m.
Thu8:00 a.m. to 4:30 p.m.
Fri8:00 a.m. to 4:30 p.m.
SatClosed
SunClosed
2.527 reviews
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Jennifer S.'s profile image
Jennifer S. 
9 years ago

Custom Care Restoration came in and did a fantastic job on a water leak that we had inside our wall from the master shower. They were very thorough, courteous and explained every thing that they were doing. Would absolutely recommend them to anyone! 

Jennifer M.'s profile image
Jennifer M. 
12 years ago

Thank you! Thank you! Thank you to the folks at Custom Care Restoration. I had a fire in my kitchen that pretty much destroyed the kitchen and the adjoining living room. They documented all the items that were unsalvageable, like furniture and groceries, so that I would be reimbursed from my insurance company. Every member of the crew was detail oriented, which ended up helping me to replace loss items. There was some furniture that they were able to salvage and I am amazed at how they were able to remove the soot from the u... read more

Jessi-ca R.'s profile image
Jessi-ca R. 
12 years ago

About a year ago, a pipe broke in my house. I had another company come and fix the damage caused by the broken pipe. I then realized about a month ago that mold has been growing ever since. The other company did not handle the repairs and construction properly so I was left with a mold infestation. Custom Care Restoration came and did a full inspection and located all the areas that mold had started growing. They gave me a few different options for the mold remediation and began work quickly. You can not even tell where they... read more

Kathy E.'s profile image
Kathy E. 
13 years ago

Let them clean up your debris but NEVER let them do the repair work and NEVER NEVER NEVER give them the insurance check or overpay a deposit. They will forget you even exist. They started repairs in January 2012, went through three project managers with the company, completed ONE small room in May. Left my furniture stacked up in other room, one inch of sheet rock dust, did not complete the work, refused to give refund for work not done and will not return my calls, faxes, or e-mails. BEWARE! 

myliecor's profile image
myliecor 
14 years ago

well done – We had called Custom care restoration when our ac drain clogged and water went all over our new carpets. They called our insurance for us and was able to start there clean up right away. The carpets looked amazing like new again when they were done. They even left us drying fans over night. Great work by them. I was very happy. 

Business response:

Thank you for choosing Custom Care Restoration for your water damage problem. We strive to provide fast, professional service, especially when dealing with water damage issues to help prevent further damage to your floors. Our insurance experts are happy to handle all aspects of filing your claim for you. Again, thanks for choosing Custom Care Restoration. 

rjbermen's profile image
rjbermen 
14 years ago

Super job – Custom care restoration really did a wonderful job after our fire in our home. I was so amazed how good our home turned out. They really put there all into it. I was so greatful they were around. Our insurance company worked perfect with them. 

Business response:

Thank you for choosing Custom Care Restoration and 1-800-Board-Up. While we are sorry for the circumstances, we are happy to help out. Custom Care Restoration tries to provide help in anyway we can, like filing insurance claim paperwork for you, doing emergency board up after the fire has been put out, then restoration construction to restore your home to pre damaged condition. 

isayaben's profile image
isayaben 
14 years ago

Perfect – We had a water damage in our home from our washing machine hose. We called custom care restoration. They were perfect. They were able to get every bit of water up and sanitized everything. I never thought our laundry room would look ever look the same boy I was wrong. 

Business response:

Thank you for choosing Custom Care Restoration when you needed water damage restoration. We know the importance to water extraction to help save materials in your home and cut down on replacement cost. Custom Care Restoration strives to provide fast, professional services without sacrificing quality workmanship. Thank you again for your business! 

gingmun's profile image
14 years ago

nice service – What an amazing job by custom care restoration. The pipe under my sink split and I had water in my kitchen and all under the sink. I never thought this would ever happen. When I called custom care restoration they were very professional and dispatched someone to my home right away. They were the in less than 20 minutes and got right to clean up. They even called my insurance company for me so I had no worries. 

Business response:

Thank you for taking the time to review Custom Care Restoration. We work hard to provide great, professional services that takes some of the headaches away for you. Our insurance experts are more than happy to file all claim paperwork for you and our professional IICRC certified crew members know time is of the essence when dealing with water repairs. We want to salvage as much as we can to keep your repair cost down. Custom Care Restoration thanks you for your business! 

geniaroy's profile image
geniaroy 
14 years ago

way to go – Way to go Custom car restoration. They are the best around. This company really worked well with me and my family. We had no insurance and they had so many way to pay for our house fire to get back on our feet. This company made everything nice and easy for us. Our house was better than new again. 

Business response:

Thank you Mrs. Roy for taking time to review Custom Care Restoration. We value you as a customer and are more than happy to work out payment plans if insurance is not available, especially after something as traumatic as a fire can be. We work hard to restore your home as fast as possible without causing loss in quality workmanship. Custom Care Restoration puts an emphasis on customer service! 

Frequently asked questions about Custom Care Restoration Inc

How is Custom Care Restoration Inc rated?

Custom Care Restoration Inc has a 2.5 star rating with 27 reviews. 

When is Custom Care Restoration Inc open?

Custom Care Restoration Inc is closed now. It will open at 8:00 a.m. 

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