Cumberland Electric Membership Corporation

Sara Campbell 

on Google

a month ago

I've always paid my bill on time with auto pay. I had a fraud incident and had to update my account with my new card information. HOWEVER, unknown to me, internet and electric are billed separately and I apparently only updated the electric account. They charged me $30 for return payment. I called and that's when they explained the separate billing but they would not waive the $30. I feel as a customer with 0 incidents or late payments on my account that it would've been good customer service to waive that fee. It's obviousl... read more

Jamar Gant 

on Google

3 months ago

For the amount of money we pay for electricity i should at least be able to talk to a person when I call 

Matthew Felton 

on Google

8 months ago

Please avoid getting internet here! This place is full of horrible people. Today is the day before Christmas Eve, and for the past month we’ve been receiving emails about our due dates changing. I requested multiple times and was assured my due date for my bill changed to the end of the month (my pay date). However, I received a disconnection date for my internet today. I called and they told me that they didn’t change my due date like they said, and WORST OF ALL, my disconnection day is CHRISTMAS EVE. If I paid my bill tomo... read more