Crystal Springs Water

Jeanna Selvey 

on Google

2 months ago

If I could leave negative stars I would. I’ve used this company for several years. Over the last year it has gone downhill. Delivery dates constantly being changed, price keeps going up with no prior notification, and you can never get anyone on the phone. Now they are refusing to cancel my service over $10!!! This is the rental fee for the cooler that was charged out last week, but I’ve been trying to call them for 3 weeks to cancel my service. Currently waiting to speak to a supervisor and am hold yet again! Beyond frustra... read more

Apmongiardo 

on Google

2 months ago

Would give them negative stars if I could. Absolutely abhorrent customer service- nearly nonexistent. Save yourself and find another service. 

LR Arena 

on Google

11 months ago

Update a year later - the response below asked me to email so they could help - still waiting on an email back from that team. Used this service for over 2 years as a business. Missed deliveries here and there, then they just stopped. No deliveries in over 2 months, called was told we will let it out ASAP. Still no water, called to cancel acct, was told they would come for our empties and return our deposit. That was 2 weeks ago, next step dropping these bottles of at Nandino Blvd in Lexington. Don't waste your time leaving ... read more

Ash 

on Google

a year ago

Paid for service water delivery since 2018. The service was fine at first but it has seriously declined over the last two years. Bottles were delivered but empties would be left and then I would be charged another bottle deposit because the empty bottle wasn’t taken. Stopped the service due to this happening multiple times and asked for empties to be collected so the multiple bottle deposits could be refunded. No one showed up for 2.5 worth of pick up appointments. Kept delaying it. Called on 11/13 and was told they would 10... read more

Allison Szczukowski 

on Google

a year ago

We were clients of eastern spring water for 35 years and never had a problem and was sold to Crystal water with no call to set up and account and ask for a Cc and then water was delivered and assumed it was going on our credit card.I called to check to give a new one and was told that I was in collections and took a week to get someone on the phone to pay the amount. I then called them back to set up my water delivery and was told they could not service me.