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Crystal Springs Water
- Water Purification Services
- Carnegie, PA
About this business
History Established in 1921. People have been enjoying the great taste of Crystal Springs® bottled water since 1921. Presently, Crystal Springs serves both East and West coast customers with a variety of bottled water products and water delivery service.
Location details
45 West Noblestown Road, Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RUN!!!!!!!!!!! They deserve ZERO stars. I was a customer for about 10 years, through the Costco program, until the Primo merger a few months ago. We got 12 5 gallon bottles every month to our house, as we have a large family. April was our last delivery, then in May missed our delivery, rescheduled, missed that delivery, rescheduled...this happened about a dozen times. I had a surplus of water bottles so for a few weeks it was okay. But they never came! I called them and was assured they would get our delivery done pronto, b... read more
The delivery service of this company used to be very good. Since July 2025 we have been without water for 5 weeks. They say they will delivery tomorrow and the date keeps changing. Around the third week of July 2025, they said they delivered the water but it never reached our work place. On July 25th they said they would deliver on July 28th. No delivery. On July 31, they said they would deliver on 1st August 2025. No delivery. On August 4th they said they would deliver on August 5th. We are still waiting. Its been a nightma... read more
Not sure what's going on with this company.. cant get a water delivery at all.. Primo Brands bought Crystal Springs and it all went to crap.. Ive called customer service 3 times.. they keep promising a delivery but it never happens. Now they're telling me August 4th... so we shall see! If no ill be canceling!!
THE ABSOLUTE WORST CUSTOMER SERVICE EVER! I wish I could give ZERO stars if I could…they’re that incompetent and could care less about their existing customers. I’ve been a customer for over 10+ years but since their takeover by Ready Refresh, it’s impossible to get a delivery no matter how many times they say & promise that it will be there! My delivery has been canceled and then rescheduled 13 times since 5/30/25!!! THIRTEEN!! That’s unacceptable! After calling to see where my water is (and to get my 15 empty bottles picke... read more
I am extremely dissatisfied with their customer service. For two months, I was given multiple delivery dates and my water never arrived. I finally messaged them to pick up the empties and let them know I had switched to another company. They said they would come get the bottles, but they’re still sitting here. This is by far the worst company I’ve dealt with. They used to be great until they merged with another company. The aggravation is not worth it.
Frequently asked questions about Crystal Springs Water
How is Crystal Springs Water rated?
Crystal Springs Water has a 2.7 star rating with 152 reviews.
When is Crystal Springs Water open?
Crystal Springs Water is closed now. It will open tomorrow at 9:00 a.m.
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