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Crystal Rock & Vermont Pure
- Water Purification Services
- Rochester, NY
About this business
Location details
860 Maple St # 100, Rochester, NY, 14611, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
So beyond frustrated with Primo water. Our water delivery company has been bought and sold at least 4x in the last 10yrs. Each time the merge happens there's minor hiccups but nothing like primo. They've made grandfathered customers feel more than irritated and far from a seamless integration into the the new company as possible. Previous crystal rock had top notch customer /delivery service I grew very comfortable with. Primo skipped deliveries , delivered unordered bottles and made their website so non-user friendly. I hav... read more
Super fed up with this company. They got one delivery right before they started messing up. Not notifying that they were here, rescheduling delivery without contacting, plain just not showing up, showing up but not delivering the full order, and it's 30 minutes or more waiting on hold every single time I need to call because they messed up. Incredibly frustrated and would not recommend this company to anyone
Would give zero stars. Horrid company. Your delivery dates will be rescheduled the day of delivery for months on end. Drivers lie and say you refused delivery, drivers lie and say they knocked on your door and no one is home. They will still charge a rental fee for your equipment sitting empty. They will not call you if your delivery is rescheduled, they will just email you after they don’t show up during the delivery window letting you know it’s rescheduled. If you live remote or have a well you CAN NOT TRUST THIS COMPANY A... read more
had small miscomunication but they reached out and remedy situation been happy since thanks guyys
Frequently asked questions about Crystal Rock & Vermont Pure
How is Crystal Rock & Vermont Pure rated?
Crystal Rock & Vermont Pure has a 3.1 star rating with 46 reviews.
When is Crystal Rock & Vermont Pure open?
Crystal Rock & Vermont Pure is closed now. It will open at 8:00 a.m.
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