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Crystal Lakes
- Property Management
- Hilliard, OH
About this business
Crystal Lake is where you want to be - with breathtaking views and ample amenities! We are in the desirable city of Hilliard, near reputable schools and major interstates, yet remain a refuge of rest and relaxation for our residents. The property boasts beautiful water views from lake to pool plus must-have amenities including access to our clubhouse and a free gym membership. Come see why it's crystal clear you should live here today! To Our Visitors And Guests: We are happy you stopped by to learn more! During this time, w... read more
Location details
4663 Crystal Ball Dr, Hilliard, OH, 43026, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Smoking policy is a joke They say they have zero tolerance for smoking within 25 feet of buildings but no one listens. My neighbor smokes on the balcony. I tried reporting but they did nothing. Buildings are shabby, maintenance repairs are cobbled together. You get what you pay for. There’s a reason they’re the cheapest in town.
Friendly Greg and the maintenance team are amazing. They care about their residents and make you feel important and heard. I lived here as a transition between moving across country and finding my permanent home - They were extremely accommodating and helpful with anything and everything. Location was perfect.
Wonderful Place to Live I have lived here for just over a year and am transferring from a 2 bedroom garden apartment to a townhouse. Greg in the office is a superb property manager. He always makes time to talk about and address any concerns I have and has made the transfer process very smooth. The maintenance team is also excellent. All issues are addressed promptly and completely. I don't see myself leaving here any time soon.
An All-Around Great Place to Live I rented a 2-bedroom apartment with 2 others for 1.5 years with no complaints. The unit was up-to-date and had plenty of space. We only had to call maintenance once and they were quick to respond. Property is well-kept and I enjoyed having a balcony next to the lake. The neighborhood is quiet and the general area of Hilliard was a nice change after living in Central Columbus. The staff and front office were easily the friendliest I've rented from, and were extremely accommodating. If I ever ... read more
Business response:
Thank you for taking the time to write your awesome review Conner. We are very pleased to hear that you enjoyed living with us and that our staff provided you with great service. Have a good day!
My Experience with Crystal Lake Apartments After having been a home owner for over 40+ years, then having to temporarily (5 years), move into an apartment community until I found another home, I was initially concerned about "apartment living". Greg and his staff at Crystal Lake made the transition to apartment living as comfortable as possible. Always professional and with a level of tenant commitment I appreciated. Most times I forgot I was residing at an apartment community. I strongly recommend Crystal Lake to any apartm... read more
Business response:
Hello Margie! We are excited to hear that you enjoyed your time at Crystal Lakes and appreciate the great review. Thank you for taking the time to write about us and for being such a great resident for all of those years! I hope you are doing well!
Great I've lived here for 7yrs Great schools Good pricing Nice community Nice buildings Current office (Greg) and maintenance (George) are the best I've ever had. And a huge part of why I've stayed here. They will always get issues fixed, and check in to make sure we are satisfied with the solution. They always listen to my concerns and handle them appropriately. And if you need an ear, I can tell you they are great to chat with as well. (There is another office person, but since Covid limits a lot of interactions I haven't ... read more
Business response:
Thank you for the 5 star review, Kate! We strive for 100% satisfaction and it is great to hear that you have had such a pleasant experience living at Crystal Lakes for all of these years. We value you as our resident!
Six years in, now finally out You have to bug these folks to get things worked on, almost to the point of getting mad, or else they'll just ignore you. They're riding a wave or greater prosperity nearby and raising their rents alongside the newer, fancier apartments, but not actually improving theirs - at least not while they've got you renting from them. The turnover among their staff is high, and every time new folks come in they want to wipe the slate clean from whatever happened in the past. There's no accountability for... read more
Business response:
It is disappointing to see this type of feedback. We are always looking at ways we can improve our business practices. Please reach out to us directly should you have any outstanding issues that need resolution.
Decent Apartments for the Value My wife and I have been living at Crystal Lake for over a year and a half now. We are renting a two bedroom and two bathroom apartments. The location is great and these are the cheapest apartments in the area. The apartments are spacious with walk-in closets in both bedrooms. There is a nice view of the pond from the balcony. The staff has been fairly good about maintenance requests. Most requests are fulfilled within a day or two. There is no reserved parking, but finding parking near my buil... read more
Frequently asked questions about Crystal Lakes
How is Crystal Lakes rated?
Crystal Lakes has a 4 star rating with 111 reviews.
When is Crystal Lakes open?
Crystal Lakes is open now. It will close at 6:00 p.m.
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