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4777 Northwest Hwy, Crystal Lake, IL, 60014, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 6:00 p.m. | |
Tue | 9:00 a.m. to 6:00 p.m. | |
Wed | 9:00 a.m. to 6:00 p.m. | |
Thu | 9:00 a.m. to 6:00 p.m. | |
Fri | 9:00 a.m. to 6:00 p.m. | |
Sat | Closed | |
Sun | Closed |
If I could leave less than a one star review I would do so. This Pearle location also hides behind the name ZIVA Optical. This is a franchise location not a corporate store, the owner Dawn also serves as the manager. Customer service and accuracy are terms that she and her sister Mary have never heard of. When purchasing glasses, they are unable to get them to fit properly and you will have to go elsewhere to have them fitted. Mary worked for almost half an hour, and could not get my glasses fitted properly. I kept telling h... read more
The reputation of this place is already bad, still don’t change anything. The service is less than poor and neglected and they do not even care about it. If I could give them 0 starts I will but unfortunately you have to pick one.
They will try to take advantage of every way possible to squeeze every penny out of you or your insurance. I had vision insurance which covers exams, yet felt pressured into signing a form to also bill my medical insurance, kept saying it’s done all the time, but was uncomfortable because I’ve never had that happen in the past. Sure enough my insurance didn’t cover it and I owed that additional amount. So at the end of the day I paid $782 for daily contacts. Never again. Avoid this place, they’ll take advantage of you if you... read more
Crystal Lake has a 2 star rating with 4 reviews.
Crystal Lake is open now. It will close at 6:00 p.m.
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