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Crown Point Health Suites
- Physical Therapy
- Lubbock, TX
About this business
Location details
6640 Iola Ave, Lubbock, TX, 79424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The rep that answers the phone at Sapphire House is very rude. When I called back from a missed call the first time, she was rude that my mom was late from her "2 hr check out time" even though we can keep her up to 4 hrs. The second time I called because one of the coordinators made an appointment for my mother but I wanted to know the details so when I called back the same rep told me she didn't know who made the appointment so she didn't know where to transfer my call. Didn't bother to help find out or be considerate at a... read more
Our family trusted this facility to care for my grandma, and what we witnessed was heartbreaking to say the least. She was neglected, rarely bathed, and left without the basic dignity every human being deserves. At times she was left in her room with the shades closed, ignored for a lengthy time even when she buzzed for help. Instead of doing their jobs, the staff often came across as lazy, avoiding responsibility and pushing families to provide 24-hour sitters? Isn’t that what we pay them for?! We later learned they were re... read more
I cannot overstate how devastating our experience has been with this facility. What should have been a place of care and dignity for our loved one turned out to be a complete nightmare. The staff is clearly overworked and understaffed, but rather than address this transparently, the facility resorts to deception and negligence. This facility falsifies records and worst of all—there were outright lies told about our loved one’s behavior and condition to justify why we needed to hire an outside caregiver. It was clearly a tact... read more
You guys want staff, you want to be able to make a business of taking care of people, then y'all should probably make caregivers your priority!
Our mother spent almost 8 months at Crown Point after she fell and broke her leg at a different assisted living facility. The entire team of her”angels” at Crown Point Emerald House was extremely caring and helpful. As with many skilled nursing facilities they struggle with short staffing but they all gave 100% effort each and every day to provide her the best comfort and care possible. I challenge anyone to try to do their job and still maintain the empathy and enthusiasm they had for their patients ! When mom recently pass... read more
Frequently asked questions about Crown Point Health Suites
How is Crown Point Health Suites rated?
Crown Point Health Suites has a 3.3 star rating with 94 reviews.
When is Crown Point Health Suites open?
Crown Point Health Suites is closed now. It will open on Monday at 9:00 a.m.
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