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Crossroads
- Residential Leasing
- Concord, CA
About this business
Crossroads Apartments in Concord includes 1 & 2 bedroom spacious apartments with modern amenities. Minutes away from shopping, dining and freeway access
Location details
5378 Clayton Rd, Concord, CA, 94521, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 11:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This is the second month in a row after living at PARC CENTRAL in ********* ** where they show I have paid rent and my bank account DOES NOT show that it was paid. This happened when new personnel in the office came in which is a frequent problem here. I will not pay late charges for something they are incompetent on.They also do not hold up their end of the lease terms regarding care of cars not being towed that are parked illegally at this place. There is no security and trash is strewn all over the parking lots.
Business response:
We thank you for bringing these matters to our attention, and regret to hear about your experience at your property. We will follow up with our on-site team and regional leadership team on these issues today.
Hello anyone considering moving here, I advise you this has been the worst managed apartment complex Ive ever encountered. On our move in date our room was full of absolute filth in each and every room, and this delayed our move in date by multiple days and there was no compensation for the additional moving expenses this delay had caused. For the first 6 months we were denied parking as they were going through an audit, this was never mentioned when originally going over our move in contracts. They also have unmarked parkin... read more
Business response:
****, we thank you for providing a candid account of the issues you have experienced, and regret the inconveniences you described. We would like to help escalate these issues. Please reach out to us at ******************************** so that we may assist you.
Scandalous and downright deceptive is how I would describe this company. If I could give them a negative score I would.When we moved out of their property, our lease was on a month to month, they were given 30 days notice and we moved out mid month (we were told that our rent would be pro-rated, it wasn't). In addition, they made claims that we owed them for cleaning things such as the refrigerator and the stove (I cleaned both absolutely spotless). We mutually agreed that $125 was owed to them. When I paid, they returned my... read more
Business response:
*******, we are sorry that you had an unsatisfactory experience with your property, and that your billing issues were not resolved to your satisfaction. We will route your review to our regional leadership team to make them aware of your experience, and ask them to follow up with the on-site team regarding this matter.
Terrible property management company. Have been waiting on a security deposit refund for over 4 months. Horrible communication; staff is unresponsive.
Business response:
We are sorry to hear that you have not received your deposit refund, and we would like to escalate this issue. Would you please contact us at ******************************** with the name of your property so that we may follow up on your behalf? Thank you.
I rented an apartment complex that was purchased by Avanue5. At renewal time they have chosen to raise the rental costs by 10% after only one year, and added over 100 dollars in unnecessary fees. This is happening whilst important repairs and improvements for utilities have gone fully unaddressed. I have reported leaking appliances months ago, with no news on their replacement. This cost raise is also occurring during an affordable housing crisis, further punishing those already struggling to make ends meet. Unethical busine... read more
Business response:
Thank you for reaching out. Although we would like to note that we do not own any properties or land (we are exclusively third-party property managers), we regret to hear that your maintenance issues were not addressed to your satisfaction. Would you please contact us at ******************************** so that we may follow up with your on-site team immediately and ensure that these issues are rectified? Thank you.
I have tried to contact Avenue 5 several times. Its impossible to get a response. I live in a complex that has declined to the point that safety is a concern. They no longer have security, and a drug dealer is open 24/7. The police are constantly on the property, theyre have been fights in the middle of the night and constant traffic. Management has failed to address them! Instead of spending their time on issues that matter and the safety of the tenants and their children, they waste it leaving notes on our doors telling us... read more
Business response:
We thank you for bringing these issues to our attention, and would like to follow up with the regional leadership team overseeing your property. Would you please contact us at ******************************** with the name of your property so that we may look into these issues as soon as possible?
Very unprofessional management. Make promises and then don't deliver. Give you the run around because of horrible communication between the staff.
Business response:
******, we are sorry to hear about the issues you are experiencing with your apartment home, and we would like to follow up with your on-site team. Please email us at ******************************** with the name of your property and your contact information so that we may assist. Thank you.
I havevl8ved here eleven years. Always paid my rent. I recently had an inspection and my apartment had no problems just all the amenities. I flunk my inspection because everyone else had multiple failures. And i had none. I flunk two times and is told to move out from housing. Its caused me anxiety it cost me alot ofobey because i was lied to by assistance manger. Who told me i would pass. I now owe over nine hundred. When she signed a statement in front of witnesses that it was apartment fault not mine. And rhat owed nothin... read more
Business response:
Alexandria, we are sorry to hear about your experience, and would like to follow up with the property on your behalf. Please send us an email at ******************************** with your contact information and the name of your former property so that we may reach out to them. Thank you.
Very hard to deal with. Amount owed always changes. Do not return calls, messages etc.Accused of not giving notice of move out. I have a copy with their signature on the form.Did apartment inspection before I moved out. I took pictures of every room and garage, it was spotless, Accused of having a dog,Give and notice if I did not pay I would be forced out. After reviewing their records they found the check. It stuck to another check.Tried calling management to resolve issue, was told I would have to speak with billing depart... read more
Business response:
****, thank you for bringing this matter to our attention. We will follow up with our billing team today to see what can be done regarding the charges.
Frequently asked questions about Crossroads
How is Crossroads rated?
Crossroads has a 1.6 star rating with 181 reviews.
When is Crossroads open?
Crossroads is closed now. It will open tomorrow at 9:00 a.m.
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