CrossCountry Mortgage, LLC

Jessica W. 

on BBB

3 years ago

First off, I am a first responder and not that it should matter but as a nurse most people can understand how busy we are. I have had my mortgage for a year the 28th of this month, I had a late payment to my mortgage company in November for October 2021. If most of you do not know, your credit takes a massive hit, when your mortgage payment is accidentally late. I thought I had made my payment like I do every single month, but I must have gotten side tracked working in the hospital, many hours of overtime and with very sick ... read more

Khaled M 

on BBB

3 years ago

I usaly dont wright reviews but i had to share this one . crosscountry had me to refinance my home and i had to submitt tons of doucments which cost me a lot of efforts and over 4 months of time . crosscountry kept on requesting more doucments which i had to obay to get this application moving ,just before the new 2022 Mr charles said that all is good and we are closing any time, that did not happen and we hit the new 2022 ,thats when charles of crosscountry sent me a new list of douccments to submitt as if i did not provide... read more

Kurt 

on BBB

3 years ago

I have been receiving cross county spam emails, often 3-5 daily. I have opted out (despite never doing business with them and never requesting emails) every time. I have blocked them. However, every email comes with a. Slightly different address This company, to me, is nothing but a mass spamming company 

Paulo B 

on BBB

3 years ago

The loan process with CrossCountry started well, but when I started the closing process with them I started to find the hidden fees that nobody told me about it. They locked my rate higher than what was available in the market at that point. I was not concerned with that because I was told that I could choose a better rate by the time that of the closing, so when we were closing I asked to get the better rates available at that point and for my surprise the agent told me that I would have to pay extra 5,000+ dollars to switc... read more

Robert F 

on BBB

3 years ago

Worst company for spamming potential customers, i get multiple emails from different email addresses daily, i have called and complained but nothing stops them from sending, these scammers should be shut down. 

James M. 

on BBB

3 years ago

Cross country applied escrow to another account . Countless phone calls to customer service and no resolution yet . When you call the typical response (we have to run a analysis report ) call back in a week . Cross Country mistake will cost you a lot of your personnel time . 

Agustin R 

on BBB

3 years ago

I was told by Robert ********* that a hard inquiry would not take place if he ran my credit and it did. This was false advertising and not fair on his part 

Kevin C 

on BBB

3 years ago

Company has call multiple time claiming spouse contacted them concerning refinance...blatant lie since she does not handle finances in the household. They use fake number in area to call even though no office in location that call is coming from. Beware scam artist 

Catherine J 

on BBB

3 years ago

We applied for a refi loan through Cross Country Mortgage/Costco. We started the process in Aug 2021. We found out yesterday, 11/11/21, that we have hit the 8 week mark and we still haven't closed. We were told by Cross Country Mortgage that the delay was the title company due to a large number of refinanced loans in the area and we had to wait our turn. Called the title company personally to find out our property had never been submitted. 8 weeks of time wasted. Of course, if we switched title companies, that's another 6-8 ... read more