CrossCountry Mortgage, LLC

Steve S 

on BBB

a year ago

I was working with an agent who was professional & courteous on a pre qualification for a home loan. When I contacted the home office with a question I was greeted by a woman with a bad attitude and was disconnected. When I called back she scolded me for hanging up on her! I'm glad I got this red flag and I decided to go with my bank. 

Jeffrey T 

on BBB

a year ago

I was working with Chad ***** to refinancing our home. The first appraisal was done and a note was made indicating a couple of exterior repairs needed to be made. When I brought this up to Chad on our 3/2/23 e-mail ("I saw the items that she mentioned but didn't know that the loan was contingent upon those being fixed right away, That is one of the things we were hoping to get cash back for. However, I will see about getting these fixed.", he replied "We don’t need anything fixed. File is already in processing and will be su... read more

Jessica B 

on BBB

a year ago

This company is the worst! They will not stop calling me after being asked hundreds of times to remove me from their list. They don’t care and just hang up on you. 

Everett B 

on BBB

a year ago

We were looking at refinancing our home with a couple different companies. Glenn from Cross Country came in making claims like his boss didn't like to lose, they'll beat any offer and close in 2 weeks. Should've ran then but decided to trust him. Not only didn't they not beat any other offer, they came in higher than other companies. Quoted at over $10k cash at close, ended up with only a couple hundred cash, and it took almost 4 weeks to close. Every promise this company made was broken. Don't trust this company! 

Nikki D 

on BBB

a year ago

Worst lender I have ever dealt with! Our loan officer Lance and his team were so unorganized, not informative and messed up a few times on some very important documents when it came to closing! The loan officer was also very aggressive, rude and argumentative! He treated and talked to my husband and I like we were stupid! Also at closing, we were under the impression that we only had to pay $20000 or so in closing costs. They made a mistake without informing us until the day of closing when we saw the new cash to close amoun... read more

Graham M 

on BBB

a year ago

If I could leave 0 stars I would. I have never contacted this company regarding a mortgage and they continue to call even after being asked multiple times about taking me off their call list. I have been on the do not call registry for about 2 months at this point and they are seriously violating the ftc rules. I’m looking to get my information permanently removed from their contact list and an apology for all of the unsolicited calls I have received. Their business practices are not legal and in my opinion they should be ge... read more

Juliana G 

on BBB

a year ago

I have never in my life dealt with a company with the WORST customer service in the entire world. I could understand if there was a language barrier but everyone who works here is American. You will need to call at least 5 times to get someone with common sense. Everyone sounds like they are grocery shopping or driving in their cares. They can never answerr simple questions or even have information. I rather eat a denim jacket then ever call this place again. Im asking about a payoff letter due to selling my home.. as Im tal... read more

Richard H 

on BBB

a year ago

Cross Country hit this one out of the park! I'm a local realtor so I know what happens if your lender isn't "on it." Chances are high that you won't close on time - or worse, you won't close at all. This was a particularly thorny transaction with the buyers having accounts overseas and an unusually obtuse HOA. Somehow, CCM, LLC made it work. I'm still amazed. I'm convinced that Margaret Lewis and her team worked all weekend while dotting every "i" and crossing every "t." And they communicated! When things were good they told... read more

Kevin M 

on BBB

a year ago

Talked to several of their people about a HELOC loan on a modular home assured me it was not a problem and could be done easily and closed quickly supplied them with documents showing equity on home well in excess of what I wanted to borrow since home is paid off. Filled out their forms was told they needed access to my savings and checking accounts sources of income from me all was supplied after supplying all of this was told they don't do HELOC loans on modular housing if this was true why are their employees not aware of... read more