CrossCountry Mortgage, LLC

Alicia W 

on BBB

a year ago

This place should be shut down. Incompetent staff and unable to handle even the simplest of tasks. They are now harassing me with phone calls and refuse to remove my info from their system. 

Lisa S 

on BBB

a year ago

After closing on our refinance and receiving checks for payouts to creditors, we noticed one of the checks were made out to the wrong creditor. The checks were for more than the actual payoffs were. One check was was made to a creditor we had two accounts. One check for payoff was enough to pay off both accounts because of no interest financing. We submitted proof of payoff of both accounts. We requested the 2nd check to the creditor be made out to us since we showed proof that both accounts were paid in full. Cross Country ... read more

Jennifer D 

on BBB

a year ago

Unbelievable the amount of problems I had with them...was assured by Chris that my loan was good a week and a half after the closing date he informed me we had to go another direction, different type of loan. No communication between parties-their employees, that should be working together...thr right hand had no idea what the left hand was doing, when called out on it, I was basically shamed and told they were doing everything possible to make this loan happen...the closing was a joke, it's been over a month and still do no... read more

Delmy J 

on BBB

a year ago

Inexperienced brokers that shuffle you around and do not care about you. After 9 months of being lied to I finally smartened up and found a reputable company that was able to get me a loan in 2 months. 

Lindsay H 

on BBB

a year ago

Harassment. Company will not stop calling despite being told, despite being cussed out, despite bad review left. Every department keeps calling. Started a refi/heloc application with one of their lenders, Robert ********, and was unsatisfied with his fast talking, pushy attitude. Told him I didn’t like him, did not want to continue, and hung up on him. Now CrossCountry keeps calling. Different lenders, Customer Satisfaction, management, etc. I have told every one of them to stop calling and remove my name and they will not. ... read more

Laura K 

on BBB

a year ago

Team ******, including Matt ******- worst customer service ever! Sorry I have to give them even 1 star. Matt was extremely rude & highly unprofessional to both my husband and me. We were assured this deal would be expedited, and I finally had to get the Branch Manager involved, Mr ******- who wouldn’t even call us to address the situation, only email. Then he too promised to keep us updated, but we had to find out from the Title company what was going on. They overpromise and under-deliver! Best mortgage team in the business... read more

Michael R 

on BBB

a year ago

Incompetent is a vast understatement. First, a loan officer failed to processed a bridge loan, over nearly 5 weeks time. The home seller almost canceled the sale. Then the documents never arrived on day of closing, after I drove 1.5 hours to closing attorney office. Had to go back the following day. Second, I'd assumed I had 6-9 months (typical) to settle bridge loan. Not the case. On the day of closing an "addendum to note" appeared with a maturity date of 4.5 months. This note WAS NOT in the final disclosures I'd poured ov... read more

Sandra C 

on BBB

a year ago

This company will not stop harassing me with phone calls. I have asked them 3 times to stop calling me, and they persist. They call 2-4 times a day. I do not even have business with them. 

Robin J 

on BBB

a year ago

If it were possible to give negative starts I would. We own a single-wide mobile home and asked about doing a cash-out refi. We began with one loan officer who after a few weeks came back and told us that it couldn't be done but had a way to help us out. He just stopped calling and would not return calls or messages. So I was looking online and filled out a form. To my surprise it was another loan office from Cross Country Mortgage. We began this process in April. It is not August and we still have not closed on our loan. He... read more