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Cross Insurance Agency
- Insurance
- Marysville, WA
About this business
Location details
1914 4th St, Marysville, WA, 98270, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
So disappointed. I have been a customer of Cross insurance for 10+ years. They were great at first, couldn't beat the rates. The last 3 years have been horrible. No claims but house and auto went up almost 30 %. My agent, Stephanie Seeds, would not return phone calls. This year was the final straw. I call the office 3 times asking for a return call. A week later, Stephanie finally calls me back (which was 10 days after my first call to her) while I am on international travel. I ask for a comparison in rates. She says it is g... read more
I’m really having a hard time with Cross Insurance. It seems like they no longer care about their customers after the recent change in ownership. It took over three weeks to process a simple change request for our homeowner’s policy, and even after they finally processed it, they haven’t been able to answer my basic questions. They also tried to blame me saying I didn’t upload any documents but after asking them to look again my request was magically located?! Additionally, when I followed up to get policy documents for the ... read more
HORRIBLE and I mean HORRIBLE company. We were with Grange insurance for DECADES, this Cross company took them over and it was nothing but headaches. Their customer service SUCKS, I recently asked to have our policies run through their other options due to the high renewal we received and I was told my "rep" would be running quotes and get back to me. I waited 9 days with no call back. Called back in and she acted as if I was bothering her, then proceeded to pretend like she ran them and just brushed it off as we had the best... read more
HORRIBLE and I mean HORRIBLE company. We were with Grange insurance for DECADES, this Cross company took them over and it was nothing but headaches. Their customer service SUCKS, I recently asked to have our policies run through their other options due to the high renewal we received and I was told my "rep" would be running quotes and get back to me. I waited 9 days with no call back. Called back in and she acted as if I was bothering her, then proceeded to pretend like she ran them and just brushed it off as we had the best... read more
agents constantly calling my phone non stop
Frequently asked questions about Cross Insurance Agency
How is Cross Insurance Agency rated?
Cross Insurance Agency has a 4.3 star rating with 46 reviews.
When is Cross Insurance Agency open?
Cross Insurance Agency is closed now. It will open at 9:00 a.m.
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