Cross Insurance Agency

Brian Taylor 

on Google

a month ago

I would not recommend this company to anyone. I used to give them 5 stars but now I couldn't rate them lower. Long time customer and now the customer service is beyond terrible. Rates have gone up everywhere but now the charge $9.99 for even making online payments. I always pay in advance and now after buying a new car and having my payment go up by $19.00 a month, they want to charge me that with the additional $9.99 a month until my 6 month renew date. I also have my house, a balloon coverage, and 3 vehicles including a cl... read more

Mary H 

on Google

11 months ago

So disappointed. I have been a customer of Cross insurance for 10+ years. They were great at first, couldn't beat the rates. The last 3 years have been horrible. No claims but house and auto went up almost 30 %. My agent, Stephanie Seeds, would not return phone calls. This year was the final straw. I call the office 3 times asking for a return call. A week later, Stephanie finally calls me back (which was 10 days after my first call to her) while I am on international travel. I ask for a comparison in rates. She says it is g... read more

Tyler Kowal 

on Google

a year ago

I’m really having a hard time with Cross Insurance. It seems like they no longer care about their customers after the recent change in ownership. It took over three weeks to process a simple change request for our homeowner’s policy, and even after they finally processed it, they haven’t been able to answer my basic questions. They also tried to blame me saying I didn’t upload any documents but after asking them to look again my request was magically located?! Additionally, when I followed up to get policy documents for the ... read more

P E 

on Google

a year ago

HORRIBLE and I mean HORRIBLE company. We were with Grange insurance for DECADES, this Cross company took them over and it was nothing but headaches. Their customer service SUCKS, I recently asked to have our policies run through their other options due to the high renewal we received and I was told my "rep" would be running quotes and get back to me. I waited 9 days with no call back. Called back in and she acted as if I was bothering her, then proceeded to pretend like she ran them and just brushed it off as we had the best... read more

Anonymous 

on Google

a year ago

HORRIBLE and I mean HORRIBLE company. We were with Grange insurance for DECADES, this Cross company took them over and it was nothing but headaches. Their customer service SUCKS, I recently asked to have our policies run through their other options due to the high renewal we received and I was told my "rep" would be running quotes and get back to me. I waited 9 days with no call back. Called back in and she acted as if I was bothering her, then proceeded to pretend like she ran them and just brushed it off as we had the best... read more