DogLuv on Merchant Circle
5 years ago
12/30/2012, 11:12 AM
Hey Tammi, Thanks for the review. Now my turn. Let's see, what shall I address first. Yes, I know you wrote this review. Who else could it be. I don't get too many clients such as yourself. We have sc... more>>
Hey Tammi, Thanks for the review. Now my turn. Let's see, what shall I address first. Yes, I know you wrote this review. Who else could it be. I don't get too many clients such as yourself. We have scores of pleased owners who have used our kennel since it opened over 8 years ago. There are a few people who I am happy to not have back and you are one of them. Remember the first time you boarded your dog and called and wanted me to wait on the porch with him so you could fly in and grab him so you could make an important conference call at home, which I had no problem doing. At that time you became confrontational over my modest $18 a day fee, but as you were standing in the pouring rain debating it with me, you decided to leave. as far as the barking in the kennel, I had explained to you the fact that if the kennel is full I wear ear protectors during the short time of a drop off or pick-up, as:1. I am in there everyday and it is only smart to protect my hearing and2. They ONLY BARK during a drop off or pick up,as they get excited when someone comes in, in the same fashion as when someone comes to your door, rings your doorbell or knocks, and your dog barks. Right? Otherwise, it is very quiet in the kennel. I challenge anyone to come and test that out. So, back to the second time you dropped off. Again, asking about the barking and I, again, explained it to you.(Meanwhile you were hollering at your kids, so maybe didn't hear me#. If you thought you had arranged pick up, you probably chose to ignore the fact that we close on Saturdays at 12. #Maybe the fact that you kept hollering at your kids drew your attention away from what I tell everyone, that we close Saturdays at 12. As far as trying to reach us the next day (Sunday#, no we do not return calls, unless it is an emergency #which I accommodate) until close to our drop-off, pick-up times of 5 to 7 on Sunday. I could have returned your call earlier, but it was clear to me you were not someone I wantted to go out of my way to accommodate. When I did take your call around 4, you again became confrontational about my $18 fee, so at that point I was in no way anxious to facilitate your pick-up. There aren't many clients over the years who I wish to not have return, but you are definiately one of them. You can grace some other facility with your presence.PS: Even if the dogs had been quiet as mice, I think I would have still worn ear protectors to block out the sound of you screeching at your kids!