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Criswell Alfa Romeo
- Car Dealers
- Germantown, MD
About this business
At Criswell Alfa Romeo, we sell vehicles that offer the best of performance and luxury. Feel free to browse our inventory, request more information about vehicles, set up a test drive or inquire about financing. From sales to service, Criswell Alfa Romeo is committed to provide you with a premium experience in all areas. We listen and you matter because We're Driven by You!
Location details
19570 Amaranth Dr Suite B, Ste B, Germantown, MD, 20874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I see many have similar complaints. I have a red stelvio. My complaints are about the parts department. They have messed up 2 of my orders, caused me to be without my car for 2 additional weeks, and then tried to blame the body shop. I cannot believe these ppl are adults. And they all know my name there. The body ahop ordered a cover that came off from around the tire ( never knew it flew off), it arrived at alpha damaged, but instead of informing the shop or myself, they neglected to tell us so that costed me an additional ... read more
I am writing to express my dissatisfaction with the recent service experience at your dealership. I brought my Alfa Romeo in response to a recall notice and to address an issue with the USB outlet. Unfortunately, the recall issue was not resolved, and the USB outlet remains non-functional. Despite leaving my car from 9:00 AM to 2:30 PM, I was not provided with any information regarding the service performed. Additionally, I incurred over $50 in Uber expenses due to the extended service time. I will be contacting management f... read more
Expensive repairs and poor communication led to unpleasant outcome. If you are thinking of buying one of these cars, remember total cost of ownership. Limited repair options for these fussy cars = they know they have you and will take full advantage!
Service department is horrible! No updates, they never have loaners. Brand new car with problems with less than 11,000 miles. Service department does not have loaners nor do they offer to reimburse you. I have a case opened with FCA and they never return my phone calls. Unbelievable how bad the customer service is. I was hopeful the Alfa Romeo’s bad rep was a myth but it isn’t. I will not be getting another Alfa Romeo.
Do NOT go here to have your Alfa Serviced. I have owned my Alfa since 2018 and have taken vary good care of my car. It only has 49,000 miles on it. I am very particular with my vehicals. When you buy an Alfa you think you should get excellent service.... I took my Stelvio Quadrifoglio in because it was having an issue with rough idle at start up and smoking at start up. I own a scanner and it was showing a code that described these symptoms. The service advsor said that they could not find anything wrong with the car and tha... read more
Frequently asked questions about Criswell Alfa Romeo
How is Criswell Alfa Romeo rated?
Criswell Alfa Romeo has a 3.6 star rating with 81 reviews.
When is Criswell Alfa Romeo open?
Criswell Alfa Romeo is open now. It will close at 9:00 p.m.
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