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Criswell Acura

4.6

About this business

Location details

1701 West St, Annapolis, MD, 21401, United States

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WeekdayScheduleStatus
Mon7:30 a.m. to 8:00 p.m.
Tue7:30 a.m. to 8:00 p.m.
Wed7:30 a.m. to 8:00 p.m.
Thu7:30 a.m. to 8:00 p.m.
Fri7:30 a.m. to 7:00 p.m.
Sat8:30 a.m. to 6:00 p.m.
SunClosed
4.6807 reviews
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Christina Richardson's profile image
Christina Richardson 
on Google
3 weeks ago

Rusty, the SM, went above and beyond. A few of the other Advisors were helpful. Tre-very rude! You’d think I stole his dog or vandalized his house! Not a nice person. Tone is unfriendly. I will never return due to the rudeness from Tre! Not okay that I had not taken the plastic from my floors yet, they worked all over it and half was removed leaving a lot of dirt and mud. Didn’t clean my car as they said I would receive…left the number tag and an empty Pepsi bottle on my front seat. I text photos and my concerns-never receiv... read more

Todd Milliron's profile image
Todd Milliron 
on Google
4 weeks ago

Purchased our new Acura MDX A Spec from Sandra and she was the best!! She responded promptly and professionally . Sandra knew the vehicle inside and out and made 100 sure we were knowledgeable about our vehicle before we drove off into the sunset. Thanks Sandra!! 

Jason Nicholas's profile image
Jason Nicholas 
on Google
a month ago

My first experience with criswell service was awesome from transfer call to my rep Brian did a great job helping me and updating me in a timely fashion. I Dropped my car off in morning and MDX was finished by noon thanks again Brian. see you next visit and thanks criswell nothing but 5 star service on my visit Brian and his mechanic also saved me a transmission  

Robert Glaze's profile image
Robert Glaze 
on Google
a month ago

My car needed back shocks. Criswell Acura gave an accurate quote and provided quick service. The receptionist is a pleasant person. I will definitely be returning in the future. 

Andrea Phillips's profile image
Andrea Phillips 
on Google
a month ago

I am disheartened about the change is service over the last 1 to 2 years. The Service Department used to be knowledgeable, customer oriented and professional. Aside from the accelerated Service Advisor, JQ, my experiences have been less than desirable. The Service Advisors (specifically GB, BV and TD) pass you off like they could care less about your car or the customer. My recent experience a little over 1 week ago was the worst! Service Advisor BV was condescending and passive aggressive. It was like he had a problem with ... read more

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Frequently asked questions about Criswell Acura

How is Criswell Acura rated?

Criswell Acura has a 4.6 star rating with 807 reviews. 

When is Criswell Acura open?

Criswell Acura is closed now. It will open tomorrow at 7:30 a.m. 

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