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Criswell Acura
- Car Dealers
- Annapolis, MD
About this business
Location details
1701 West St, Annapolis, MD, 21401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Rusty, the SM, went above and beyond. A few of the other Advisors were helpful. Tre-very rude! You’d think I stole his dog or vandalized his house! Not a nice person. Tone is unfriendly. I will never return due to the rudeness from Tre! Not okay that I had not taken the plastic from my floors yet, they worked all over it and half was removed leaving a lot of dirt and mud. Didn’t clean my car as they said I would receive…left the number tag and an empty Pepsi bottle on my front seat. I text photos and my concerns-never receiv... read more
Purchased our new Acura MDX A Spec from Sandra and she was the best!! She responded promptly and professionally . Sandra knew the vehicle inside and out and made 100 sure we were knowledgeable about our vehicle before we drove off into the sunset. Thanks Sandra!!
My first experience with criswell service was awesome from transfer call to my rep Brian did a great job helping me and updating me in a timely fashion. I Dropped my car off in morning and MDX was finished by noon thanks again Brian. see you next visit and thanks criswell nothing but 5 star service on my visit Brian and his mechanic also saved me a transmission
My car needed back shocks. Criswell Acura gave an accurate quote and provided quick service. The receptionist is a pleasant person. I will definitely be returning in the future.
I am disheartened about the change is service over the last 1 to 2 years. The Service Department used to be knowledgeable, customer oriented and professional. Aside from the accelerated Service Advisor, JQ, my experiences have been less than desirable. The Service Advisors (specifically GB, BV and TD) pass you off like they could care less about your car or the customer. My recent experience a little over 1 week ago was the worst! Service Advisor BV was condescending and passive aggressive. It was like he had a problem with ... read more
Frequently asked questions about Criswell Acura
How is Criswell Acura rated?
Criswell Acura has a 4.6 star rating with 807 reviews.
When is Criswell Acura open?
Criswell Acura is closed now. It will open tomorrow at 7:30 a.m.
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