This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Crippen Volvo Cars
- Car Dealers
- Lansing, MI
About this business
Location details
8300 W Saginaw Hwy, Lansing, MI, 48917, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:30 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 8:30 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Multiple visits for the same service related issue caused a lot of frustration. While the sales team and the service scheduler seemed on top of their game and provided excellent customer service the service team itself was another matter. Only one qualified technician on staff to handle Volvo issues. Failure to resolve issues on the first visit. And failure to set and meet customer expectations. Crippin Volvo has a lot of work to do with regard to its service department.
100% recommend! I’m obsessed with my Volvo and it wouldn’t have been possible without Nate and Chad. They both went above and beyond for me and I’m so appreciative. Thank you!!
Crippen did a good job with recall on my Volvo but it took considerably longer than expected
I brought my car in to get a new key fob. I was told it would take 2-3 hours. The service techs found another issue during a routine inspection that I authorized for them to complete at 2:38PM. I didn't hear back from anyone about the progress of my vehicle until the next morning. I then received a text telling me that the part required for this additional service was out of stock at 7:18 the next morning. I called multiple times before closing for an update and nobody answered the phone in the service department. So instead... read more
Amazing service and staff was friendly and knowledgeable... Would highly recommend Crippen Volvo!!!
Frequently asked questions about Crippen Volvo Cars
How is Crippen Volvo Cars rated?
Crippen Volvo Cars has a 4.3 star rating with 497 reviews.
When is Crippen Volvo Cars open?
Crippen Volvo Cars is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com