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Credit Union 1
- Finance
- Evergreen park, IL
About this business
Location details
9441 S Kedzie Ave, Evergreen park, IL, 60805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am a member of ***** ******** ****** ***** and have not been able to access my account due to the merger in almost a week. I have been on hold for hours over multiple days trying to register for an online banking account (the online registration system says it can't validate my information). The customer service reps either promise to call back (and don't) or place me on multiple holds. This merger has led to abominable customer service.
Business response:
Hi Mary, Thank you for taking the time to leave us this constructive review! This feedback is so important as we work towards providing every member with an excellent experience. We will take this feedback and share it with our team.
I am a member of ***** ******** ****** ***** and have not been able to access my account due to the merger in almost a week. I have been on hold for hours over multiple days trying to register for an online banking account (the online registration system says it can't validate my information). The customer service reps either promise to call back (and don't) or place me on multiple holds. This merger has led to abominable customer service.
Business response:
Hi Mary, Thank you for taking the time to leave us this constructive review! This feedback is so important as we work towards providing every member with an excellent experience. We will take this feedback and share it with our team.
The customer service call center is CRAP; like most credit unions the in-person service is nice and personal, but for suspected fraud they are not helpful at ALL. Not only does the website not allow one to see individual transactions within their account, but no one at the call center seems able to help. There's a pending hold for hundreds of dollars more than I know I ever spent within just the last few days that they're not able to see, explain, help with; my credit limit hasn't changed but the amount of available and owed... read more
Business response:
Hi Sasa, Thank you for taking the time to leave us this constructive review! This feedback is so important as we work towards providing every member with an excellent experience. We will take this feedback and share it with our team.
The customer service call center is CRAP; like most credit unions the in-person service is nice and personal, but for suspected fraud they are not helpful at ALL. Not only does the website not allow one to see individual transactions within their account, but no one at the call center seems able to help. There's a pending hold for hundreds of dollars more than I know I ever spent within just the last few days that they're not able to see, explain, help with; my credit limit hasn't changed but the amount of available and owed... read more
Business response:
Hi Sasa, Thank you for taking the time to leave us this constructive review! This feedback is so important as we work towards providing every member with an excellent experience. We will take this feedback and share it with our team.
The customer service call center is CRAP; like most credit unions the in-person service is nice and personal, but for suspected fraud they are not helpful at ALL. Not only does the website not allow one to see individual transactions within their account, but no one at the call center seems able to help. There's a pending hold for hundreds of dollars more than I know I ever spent within just the last few days that they're not able to see, explain, help with; my credit limit hasn't changed but the amount of available and owed... read more
Business response:
Hi Sasa, Thank you for taking the time to leave us this constructive review! This feedback is so important as we work towards providing every member with an excellent experience. We will take this feedback and share it with our team.
OMG, I LOVE MY CREDIT UNION 1!!! They’ve not only been consistently helpful in financial strategies but also with expeditious remedies in certain challenges. Sonya WAS SUPERBLY PATIENT AS WELL AS informative. I’ve been with this credit union for 5 years! I AM A LIFE LONG MEMBER OF CREDIT UNION 1 and counting! I would certainly recommend Credit Union 1 to ANY of my relatives and EVERYONE I KNOW!!!! Keep up the great work!
Business response:
Thank you so much for taking the time to share the details of your Credit Union 1 experience Jheramie! Your business and feedback are both greatly appreciated.
OMG, I LOVE MY CREDIT UNION 1!!! They’ve not only been consistently helpful in financial strategies but also with expeditious remedies in certain challenges. Sonya WAS SUPERBLY PATIENT AS WELL AS informative. I’ve been with this credit union for 5 years! I AM A LIFE LONG MEMBER OF CREDIT UNION 1 and counting! I would certainly recommend Credit Union 1 to ANY of my relatives and EVERYONE I KNOW!!!! Keep up the great work!
Business response:
Thank you so much for taking the time to share the details of your Credit Union 1 experience Jheramie! Your business and feedback are both greatly appreciated.
OMG, I LOVE MY CREDIT UNION 1!!! They’ve not only been consistently helpful in financial strategies but also with expeditious remedies in certain challenges. Sonya WAS SUPERBLY PATIENT AS WELL AS informative. I’ve been with this credit union for 5 years! I AM A LIFE LONG MEMBER OF CREDIT UNION 1 and counting! I would certainly recommend Credit Union 1 to ANY of my relatives and EVERYONE I KNOW!!!! Keep up the great work!
Business response:
Thank you so much for taking the time to share the details of your Credit Union 1 experience Jheramie! Your business and feedback are both greatly appreciated.
Julie is amazing! She literally saved our home sale! If you live and love ******** I would recommend Credit Union 1 unqualified. If your 5 year plan includes an out of state move, then you're going to need Julie ***** to help you! My husband and I have spent years and thousands of dollars trying to purchase a coop in *** to no avail. We finally found something that will work and that we like and I find out from our attorney we needed to provide the escrow deposit TODAY - today or the deal was dead. After some bad Intel from ... read more
Business response:
Thank you so much for taking the time to share the details of your Credit Union 1 experience Sharaya! Your business and feedback are both greatly appreciated.
Frequently asked questions about Credit Union 1
How is Credit Union 1 rated?
Credit Union 1 has a 4.6 star rating with 520 reviews.
When is Credit Union 1 open?
Credit Union 1 is closed now. It will open at 9:00 a.m.
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