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Courtesy Nissan of Mesa
- Mesa, AZ
About this business
Specialties: Visit East Valley Nissan in Mesa for a new Nissan and experience our friendly and pressure free customer service. Established in 2016. We are the newest Nissan dealership in Arizona and we look forward to servicing you on all of your vehicle needs.
Location details
6354 East Test Drive, Mesa, AZ, 85206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I took my 2011 Frontier in this past Tuesday ( 03/14/24 ) to have a rattling noise from the engine fixed. I gave specific instructions to the service agent to fix the rattle only and nothing else. Well, they found several things wrong with the motor and truck. They suggested a compression check and leak down test as they said it had not much oil in the crank case, This was a lie, as I topped it off prior to bringing it to them. They say the tests were negative and suggested that I needed a new engine and several other items ... read more
I originally went for service on 5/18/23 as my Rogue was making noises that it didnt previously make and struggle to accelerate. I left my car there and was told Id hear back by 12. I heard nothing from them until I finally called at 2:30 they informed me it was my transmission but they had all the parts to fix and Id have my car back the following day. I needed a rental as I had appointments I needed to get to they set me up with a rental and told me it would fully be covered under the warranty service. By the time they sec... read more
Business response:
Thank you for bringing your concerns to our attention. We have since been in contact regarding your rental and have come to a resolution for both parties.
GARBAGE This dealership will say one thing and do another. Buyer beware. The following is proof of this. The financial manager has REFUSED to help.Nissan *******,I am writing to lodge a severe complaint against Nissan East Valley Car Dealership concerning a highly distressing incident involving the unauthorized mining of my and my wife's credit. Despite not giving explicit permission for the dealership to run a credit check, they proceeded to do so, causing significant negative consequences for our credit profiles. We have e... read more
Business response:
I can appreciate the concern and have audited this transaction. Without going into specific details, some financing is harder to arrange than others as there are many factors that go into a lender approving or declining a deal. This deal/transaction was found to be compliant with business standards. Customer agreed to purchase a vehicle with financing arranged by dealer. ****** has signed credit authorization, verified identities, and proceeded to arrange financing that was acceptable to the purchaser. We can find no basis f... read more
Purchased a C. Pre-owned 2018 Nissan Frontier SV from this dealership. *************************** was the salesperson that worked with me. No one seemed to notice me on the used car lot so I took my time looking over the vehicle before going into the showroom and finally greeted by ********************** Mgr, who requested ****** to assist me with the Frontier. ******'s customer service skills were okay and he did not attempt to push me. Once the negotiations started, I was confused by all the fees that were added to the qu... read more
Went in for a simple oil change and tire rotation. Our car was a 2022 ******, had just barely over ****** miles and only had the car for 14 months. While waiting for my car at the dealership got a text message that my car need additional critical maintenance. A brake fluid exchange and In-Cabin Micro- Filter. When I questioned these critical maintenance issues was told that Nissan and ******* required these and that they had to be done. I even questioned them that why would this car need this but this was never a requirement... read more
Business response:
Ispoke with *************************** regarding her recent service visit and BBB complaint. She explained her concerns regarding her experience. I informed ******* that per the owner's manual on the 2022 Nissan Murano, ********************* for the conditions of operation include replacing the brake fluid every ten thousand miles. *** in-cabin filter and engine filter are replaced more frequently in our environment due to Arizonas weather conditions. I also explained that everycustomer in the service department would recei... read more
Every time they walk around your truck or car theyre taking pictures if theres a scratch on it they reported to Carfax has minor damage and then when you go to trade it in they give you a lowball number, $24,000 for a diesel bro yeah right and then they say well its been in three major accidents Im like it has and they show me a Carfax report with minor damage reporting from their dealership only, theyre scandalous and they need to be stopped
My initial review with Nissan for the customer service at the sale was a glowing review, however, no that I am trying to get the **************** done and or canceled it is truly a pain in the &&& therefore Buyer Beware when Finance is pushing paperwork in front of you saying this is something you need. Especially if you do not live in the East Valley considering the price of gas right now. I attempted to find a dealer in the West Valley that could take care of the **************** on my Armada to no avail since East Valley ... read more
My initial review with Nissan for the customer service at the sale was a glowing review, however, no that I am trying to get the Automate service done and or canceled it is truly a pain in the &&& therefore Buyer Beware when Finance is pushing paperwork in front of you saying this is something you need. Especially if you do not live in the East Valley considering the price of gas right now. I attempted to find a dealer in the West Valley that could take care of the Automate service on my Armada to no avail since East Valley ... read more
Awesome staff Kourtney Hunter is a gem and Tom in finance is very nice and helpful. Love my new car!
Frequently asked questions about Courtesy Nissan of Mesa
How is Courtesy Nissan of Mesa rated?
Courtesy Nissan of Mesa has a 4.4 star rating with 4,303 reviews.
When is Courtesy Nissan of Mesa open?
Courtesy Nissan of Mesa is open now. It will close at 9:00 p.m.
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