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Country Cat
- Consumer Services
- Sauk Centre, MN
About this business
Country Cat started in the fall of 1991. Dave and Mark Wanderscheid ( owners ) started young in the business. Dave was 20, Mark was 16 with 2 years of high school left. Country Cat started small and the first year we only ordered 14 machines. Today we are one of the largest Arctic Cat dealers in the nation. We also maintain one of the highest C.S.I. ( Customer Satisfaction Index ) scores Arctic Cat has in the nation. We contribute this to being a Arctic Cat only store not carrying competitive brands to concentrate on being t... read more
Location details
38585 Co Rd 186, Sauk Centre, MN, 56378, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
These people are crooks that send you wrong parts .. extremely high prices.. shipping costs are outrageous!!!
I purchased A replacement windshield for 599 for my Arctic cat wildcat 1000. I found the windshield on their website by using their search function in typing in my ATV model, Arctic cat wildcat 1000. I bought My ATV used and this was my first time buying parts for it. I found Country cat online. I’m a very busy businessman, and I was not able to get around to trying to install the windshield until about 3 to 4 weeks after I bought it. After I took it out of the box and I realized that it was not the correct one for my ATV, I... read more
Do not order if you are from Canada. I ordered a 10$ part and it cost 80$ shipping. The invoice indicated 40$ then I get an additional bill from FedEx for 39.54$. I emailed Country Cat and they said this additional shipping was in their policy and there was nothing they could do for me. Poor customer service. 80$ to ship a 10$ part not cool
Business response:
The customer placed an order on our website and had it shipped to ******. International orders are subject to the duties and taxes of the importing country. These fees are charged by the buyer's government and not us. This is clearly stated in our terms and conditions, which were available for review before the customer placed his order online.
Good customer service , good salesmen Always been good to me . Will always go there first for my Arctic Cat needs . Tell family and friends the same. Thank you Country Cat
Business response:
Thank you for the 5-star review! We appreciate it very much.
Base on the reviews, I rather not to buy the accessories for my 2023 Kawasaki 750 Brute Force. Thanks for you all for speaking up! You saved me a big hassle!
Business response:
Customer leaves a negative review about ********************** and has not ever done business with our company. Very unfair!
Title: Terrible Experience at Country Cat Service Department I recently had an extremely disappointing experience with the service department at Country Cat. I brought in my snowmobile for a routine oil change, expecting a simple and hassle-free service. Unfortunately, my experience was anything but that. Upon picking up my snowmobile, I discovered that the starter had been wrecked during the service. Naturally, I expected the service department to take accountability for their mistake and rectify the situation. However, tha... read more
Business response:
<p>The only factual information about the review above is the customer's machine was here for service.</p><p> The machine was at Country Cat waiting for a part to become available from Arctic Cat and was not picked up by the customer for 22 months. The customer could have picked the machine up anytime he wanted during this time. When the customer finally decided to pick up his machine, the technician assisting the customer while loading watched the customer crank the starter over himself,trying to start it when he arrived to... read more
Advice is to stay away from this company. Absolutely terrible company that dose not care about customer service. Wish I would have read the reviews of past customers that experienced a company that is very sneaky and not trust worthy. Buyer beware.
Business response:
The customer purchased a product from our website. The customer then called us to notify us that we allegedly charged him more than he thought it should. The customer is from ****** and buying goods from the US, and the exchange rate is computed by the credit card company, which shows ******** dollars on his statement. All prices on our website are US dollars because we are a US-based company which is clearly stated in our terms and conditions. We notified the customer of this information, and he decided to cancel his order ... read more
I am writing this so others out of country customers will be aware of, what I found to be, Country Cat’s misleading Website. I had the experience where I paid $78.99 for a product and $32.89 for shipping. I assumed the high shipping cost was due to including taxes and border clearance fees. To my surprise I received a second FedEx bill for taxes, clearance fees and disbursement fee for the amount of $53.69. No where on their online transaction page dose it warn customers will be charged extra fees. Instead their page mislead... read more
Hi I ordered a part online they said they had I paid for it with my **** the next day they said that the part was discontinued and then returned my money except $70 was missing from the total I talked to **** and they are now straightening it all out thank you **** for getting back my money and shame on you Country Cat for taking advantage of people maybe try keeping your website up to date I do not recommend Country Cat shame on you
Business response:
The customer ordered a part on our website that was a special-order item. Our website never said it was in stock and said it was a special-order item. We placed the order the next day with our supplier, and after placing the order, the supplier informed us this part was no longer available. We then contacted the customer to tell them the item was discontinued and that we would refund their payment. Country Cat refunded the customer's payment amount 100%! The money that was not returned to the customer is the international fe... read more
Frequently asked questions about Country Cat
How is Country Cat rated?
Country Cat has a 4.6 star rating with 1,423 reviews.
When is Country Cat open?
Country Cat is closed now. It will open at 8:00 a.m.
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