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Costco Vision Center

2.8

About this business

Location details

15255 North Hayden Road, Scottsdale, AZ, 85260, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 6:00 p.m.
Tue10:00 a.m. to 6:00 p.m.
Wed10:00 a.m. to 6:00 p.m.
Thu10:00 a.m. to 6:00 p.m.
Fri10:00 a.m. to 6:00 p.m.
Sat10:00 a.m. to 5:00 p.m.
SunClosed
2.846 reviews
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Stella G.'s profile image
Stella G. 
4 months ago

From the moment I walked in, I was met with warmth and professionalism. The front desk clerk, Jessica, was incredibly welcoming and efficient, setting a positive tone right from the start. The optometry technician, Jennifer, showed expert care and kindness throughout my exam, making me feel comfortable and well taken care of. And the optometrist. Solomon—absolutely exceptional! Attentive, knowledgeable, and thorough, they went above and beyond to ensure I received the best service possible. Truly a top-tier experience from s... read more

laurieyj@bellsouth.net's profile image
laurieyj@bellsouth.net 
4 months ago

I agree with a previous review that the checkout is confusing. To the far right are 3 self checkout lines. After waiting in a line that started to the left of the 3 self check out lines , 2 other customers entered from an aisle to the far right to get in line. They  essentially cut in front of those who were in a long line waiting to the left side. Perhaps there  needs to be a rope to stop entry from far right isle or someone directing customers to the self checkout lines out. Almost caused an argument when I pointed out the... read more

Sara R.'s profile image
Sara R. 
6 months ago

So bad that I have to give them a one star because the store at sugar land, TX doesn't deserve any. I regret become a member and I'm just waiting for my membership to end. The customer service is horrible, the reps there treat you like trash, like if you are begging them to do their job. I was needing help to carry a desk and a chair and I asked for help and the men just told me get someone else because he was busy, yes busy joking around with another coworker. I got so upset and this is not the first time. I hate that store... read more

Carlton M.'s profile image
Carlton M. 
6 months ago

Had two of four tires purchased from them develop cracking along the bead. They refused to honor the road hazard warranty and gave false information to me as to why they would not honor the warranty    Contacted Michelin and they said to take the he tires to any authorized tire dealer to get another diagnosis. The other tire shop said it was clearly a defect in the tire and offered to honor the Michelin warranty. While this did more than what Costco offered it did not cover what should have been covered with the Costco road ... read more

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ART H.'s profile image
ART H. 
8 months ago

I stopped by the tire shop in the store, San Dimas, 3:15PM, this afternoon and asked for four tires for my 2006 Mitsubishi Outlander, the employee looked at his screen and said within two minutes, we don't stock tires for that car. He did not offer an alternative size or offer to order the tires for me. 225-60-16, I think that was the size, is that the service that you offer now? I have been shopping Costco in the early 1990's FYI  

Laurel S.'s profile image
Laurel S. 
8 months ago

A BIG thank you to Judy at the optical dept!! She adjusted my new glasses, and paid great attention to details!! She is THE BEST!! She reminded me of options available and kept me HIGHLY satisfied!! Judy deserves a big shout out for her kindness, problem solving skills and kindness !! Thankyou!! Laurel Slagle 

Mark L.'s profile image
Mark L. 
9 months ago

My appointment was at 11 am I received a door at 2.30 pm make sure sure you bid these loads accordingly  

Sasha K.'s profile image
Sasha K. 
9 months ago

Absolutely horrific experience with clerk. I wanted to by two frames, and clerk was lazy, absolutely not helpful and on top of that used me as a middle man between insurance company. They are members of network and instead of helping me clerk just did not want to do any work. Guess what, never again, and I will post reviews everywhere to warn people about this optical store. They have good selection of frames, but I ran into bad clerk and that is that. I have no idea who is the manager in this place but let this be a warnin... read more

DJ D.'s profile image
DJ D. 
10 months ago

WHY REMOVE THE COFFEE GRUNDER1 Only in Miami, the Manager follows his own rules.  

Frequently asked questions about Costco Vision Center

How is Costco Vision Center rated?

Costco Vision Center has a 2.8 star rating with 46 reviews. 

When is Costco Vision Center open?

Costco Vision Center is closed now. It will open tomorrow at 10:00 a.m. 

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