Cool-Way Air Conditioning and Heating

Bella V 

on Google

7 years ago

I wish I read all the reviews before I call them. They charged me too much and the problem never solved. 

Bonnie Johnson 

on Google

8 years ago

Although I really liked the technician that came out, they completely overcharged us. They charged us $828 dollars for the exact same service that Del Air would have charged $472 for. I would recommend having the job diagnosed and then calling around for quotes. I called them and gave them the opportunity to explain the difference. Their only response was that they must have more overhead than Del Air. I will not be using them again. 

Karen Grant 

on Google

8 years ago

Will is an awesome technician & I would not hesitate to recommend him. Great customer service, very friendly, very respectful & gave good recommendations & feedback. This is my second time working with Will since Ben left. He was on time - actually arrived before scheduled time which I was only too eager to facilitate. He made up this time for not showing up last week because of office miscommunication. Also, he called & left a message with his ETA. Kudos to Will as it seems that he goes above & beyond & has the CoolWay's be... read more

stacey yuan 

on Google

8 years ago

This company is very tricky. 2 months ago I was out of town and AC stopped working, I called several companies for an emergency service, since they could fix it right way, I chose them(that time I didn't realize I should have called DelAir, the local market leader) . Their AC technician actually had very rude attitude when talking on the phone with me, however I had no choice then. Yesterday the same AC unit stopped working again, I was out of town on the road, and thought it might be the same problem and Cool-Way should giv... read more

Jess LLC 

on Google

8 years ago

Cool-way told me that my air conditioner was: (1) leaking freon, (2) completely out of R-22 freon, and (3) the compressor was seized. I view this as fraudulently reporting as a part of their sales tactic get me to buy an entirely new air conditioner system. Because of their reporting this to my home warranty company, I was required to pay for a leak test on the system, which I view as done under false pretenses. After my home warranty denied my claim entirely and I was out $300 so far, I called a completely different a/c com... read more