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Conway Heaton Ford
- Car Dealers
- Bardstown, KY
About this business
Conway Heaton Ford is the oldest Ford store in Kentucky, and we have a great selection of new Ford trucks and used SUVs for sale. Visit our Ford dealership in Bardstown, KY, to apply for a Ford lease or speak with our Ford service experts!
Location details
810 N 3rd St, Bardstown, KY, 40004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:30 p.m. | |
| Tue | 8:30 a.m. to 6:30 p.m. | |
| Wed | 8:30 a.m. to 6:30 p.m. | |
| Thu | 8:30 a.m. to 6:30 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 4:00 p.m. | |
| Sun | Closed |
In April 2024, I purchased a 2020 Ford F-150. My 1st service appt. (June 24') would address a noise along with standard maintenance to include a transmission fluid service. Turns out the noise is a known issue with this truck. Ford has a tsb out for it. On 07.06, my family and I were on the BG Freeway, roughly 50 miles from home. My speed 75-80 mph. Suddenly, the truck felt like it went into neutral. Several seconds later, the truck violently shifted. This event repeated itself. Except, the 2nd time we saw smoke. We pulled o... read more
Business response:
Edited the previous text with a couple of misspelling: Asked the service department to check into the concerns of the customer review that was sent the following was provided by our Fixed Operation Director. On 6/13/24 we changed oil and filter, rotated tires, performed a Transmission flush, as well as a TSB (22-2219) for a screeching noise related to the integrated wheel ends on the 4wd system. Then on 7/8/24 26 days and 1,201 miles later, the customer stated that they were driving to go on vacation and the transmission qui... read more
In April 2024, I purchased a 2020 Ford F-150. My 1st service appt. (June 24') would address a noise along with standard maintenance to include a transmission fluid service. Turns out the noise is a known issue with this truck. Ford has a tsb out for it. On 07.06, my family and I were on the BG Freeway, roughly 50 miles from home. My speed 75-80 mph. Suddenly, the truck felt like it went into neutral. Several seconds later, the truck violently shifted. This event repeated itself. Except, the 2nd time we saw smoke. We pulled o... read more
I strongly encourage everyone to steer clear of this dealership unless you don’t mind being screwed with what you bought! I stupidly fell for their gimmick and traded my car in on my used 2019 ford edge with the million mile power train warranty, well now this said car needs a brand new transmission and potentially has a coolant intrusion! The million mile warranty can’t be used bc I didn’t service the oil and air filters to their liking so I’m being charged $7k+ for a new transmission on a 5 year old car and then potentiall... read more
Business response:
In regard to the customer review submitted 5-4-24 Review I.D. 124352 by Ashley Grasch. The vehicle, a 2019 Ford Edge Serial Number 2FMPK4J91KBB20903 had 32,460. miles at the time it was purchased on 8-9-22. An extended service contract was offered but was declined. Conway Heaton did provide a Power Life Limited Warranty Contract. As stated in the terms and conditions, part of the requirements are to maintain the covered vehicle in accordance with the manufacturer's stated periodic maintenance recommendations and keep all rec... read more
Service department is useless! Took car in they replaced clutch pack charged $2500. Drove 49 miles and broke again. This time they said it was a bad tcm. After waiting for 6 months with the car on their lot to get fixed and another $650. The car made it 48 miles. This time the service manager said to take it to another ford dealership for warranty work.
Business response:
In response to the above customer review I believe it is referring to a 2016 Ford Focus SE belonging to Mikayla M******* The vehicle has 108,137 miles on the car and has a Salvage Rebuilt Title. The 6 months time on our lot was due to a delay in the TCM part which had been on national backorder through the Ford Motor Company. It was installed as soon as it came to the dealership. Once the TCM was installed shortly thereafter additional codes came on which needed attention. Conway Heaton wants all our customers to be satisfie... read more
Bought a car from them and I only made 1 payment on it and the motor blew up. Do Not recommend. This was in August 2022.
Business response:
Conway Heaton Inc. is sorry to hear of Carol G*****s review dated 12-17-22 to the Better Business Bureau on the car she purchased 08-12-22 which is 4 months after the sale. We always strive to have our customers satisfied before, during and after the sale. In looking at the purchase packet, Ms. G**** did not elect to purchase an extended service plan or a powertrain coverage. In our packet we have our Conway Heaton Disclaimer of Warranties / Good Luck Promise which is signed by Carol G***** This is provided to any customer w... read more
Bought a car from them and I only made 1 payment on it and the motor blew up. Do Not recommend. This was in August 2022.
Business response:
Conway Heaton Inc. is sorry to hear of Carol G*****s review dated 12-17-22 to the Better Business Bureau on the car she purchased 08-12-22 which is 4 months after the sale. We always strive to have our customers satisfied before, during and after the sale. In looking at the purchase packet, Ms. G**** did not elect to purchase an extended service plan or a powertrain coverage. In our packet we have our Conway Heaton Disclaimer of Warranties / Good Luck Promise which is signed by Carol G***** This is provided to any customer w... read more
This is towards the service department. Had great experiences both times with the service department. Very cordial and listens to the concerns of customers even though we didn't buy the vehicle from them (vehicle purchased from a dealership in Louisville under Ford factory warranty.) Both times we have taken the vehicle in, they have treated us great. Keep up the good work and we have now found our new dealership to buy my wife's vehicles.
Business response:
Thank you for your response, we greatly appreciate your service business and are looking forward to help with your wife's purchase. It really means a lot.
This is towards the service department. Had great experiences both times with the service department. Very cordial and listens to the concerns of customers even though we didn't buy the vehicle from them (vehicle purchased from a dealership in Louisville under Ford factory warranty.) Both times we have taken the vehicle in, they have treated us great. Keep up the good work and we have now found our new dealership to buy my wife's vehicles.
Business response:
Thank you for your response, we greatly appreciate your service business and are looking forward to help with your wife's purchase. It really means a lot.
Frequently asked questions about Conway Heaton Ford
How is Conway Heaton Ford rated?
Conway Heaton Ford has a 4.2 star rating with 534 reviews.
When is Conway Heaton Ford open?
Conway Heaton Ford is open now. It will close at 6:30 p.m.
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