Contra Costa Retirement Office

Dan Anderson 

on Google

a month ago

My father recently passed. He was employed by Contra Costa County for nearly 30 years as a Firefighter. I am the trustee of his estate. CCCERA required that I submit an original copy of dad's death certificate in order to process a small life insurance policy, promising to return the original certificate upon processing. Imagine my shock when I open mail from CCCERA and found a death certificate from a person unknown to me! The worst part, CCCERA's lack of concern. I made them aware of the situation yesterday and expected an... read more

P2055516 

on Google

8 months ago

My wife died from Breast Cancer, 30 years she slaved for CCCERA, paying into their bucket of promises. 2 days after she dies I got the cancellation letter from CalPers. Your stupid dead wife blah blah blah canceled, Don’t expect much. I’m paying $900 a month out of pocket for coverage I was promised for 30 years. 

Toni Keefe 

on Google

9 months ago

I've been dealing with these people for 10 years. THEY ARE TERRIBLE. The staff are horribly incompetent and rude, nobody can answer a simple question without transferring you 10 times and making you wait forever. Additionally, they still operate like it's 1985. Nothing electronic, you have to PRINT their forms and mail them in. Then you have to wait months for them to be processed. WARNING: They actually require that you send copies of sensitive documents (ss cards, IDs, etc) to them via USPS. Be careful doing that! It's ine... read more

Toni Keefe 

on Google

a year ago

I've been dealing with these people for 10 years. THEY ARE TERRIBLE. The staff are horribly incompetent and rude, nobody can answer a simple question without transferring you 10 times and making you wait forever. Additionally, they still operate like it's 1985. Nothing electronic, you have to PRINT their forms and mail them in. Then you have to wait months for them to be processed. It's inefficient, tedious and completely behind the times. If I had a choice, I would avoid them at all costs. Dealing with them is maddening. 

J&O Holmes 

on Google

a year ago

Taking over someone else's affairs and getting things in order for them can be quite confusing and horribly frustrating. Each encounter w/ the folks at the CCCERA over the last 5+ years has been extremely helpful. Not to mention timely and pleasant. For a while I thought they knew my Dad personally and that's why they were so kind - but it turns out that's just the way they are, consistently. So refreshing, Thank you!