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Consumers Energy

1.9

About this business

Consumers Energy provides electric and gas utility service to more than six million residents in nearly 70 counties in Michigan. The company serves several principal cities, including Battle Creek, Bay City, Cadillac, Flint, Grand Rapids, Jackson, Kalamazoo, Midland, Muskegon and Saginaw, Mich. It operates coal- and oil-fired generating plants, hydroelectric generators and combustion-turbine plants. Consumers Energy owns a nuclear facility. The utility also purchases power from several sources, such as the Midland Cogenerati... read more

Location details

4600 Coolidge Hwy, Ste ce, Royal Oak, MI, 48073, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 4:30 p.m.
Tue9:00 a.m. to 4:30 p.m.
Wed9:00 a.m. to 4:30 p.m.
Thu9:00 a.m. to 4:30 p.m.
Fri9:00 a.m. to 4:30 p.m.
SatClosed
SunClosed
1.9163 reviews
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S W's profile image
a month ago

Began a New construction build and started the process with Consumers, the process I believe by design is meant to slow progress because consumers obviously does not have the personnel to meet its contractual obligations to the State of Michigan or its citizens. 9 representatives for consumers have passed our project from one set of hands to another as of today over a year from the initial start with consumers we are once again in limbo. The latest representative never answers a call never replies to an email in a timely man... read more

Collin Mcdaniel's profile image
Collin Mcdaniel 
a month ago

Highly disappointed I did not know auto pay was not set up correctly and they shut off my gas without notifying me. Called and explained what happened and they don't know why we were not notified and did nothing to try fix the situation. Still have no gas and auto pay has already been fixed. They won't send someone to turn it back on till the evening time 

Rafi K's profile image
Rafi K 
4 months ago

If consumers has to do work on your property be careful and take pictures of everything they do. They will damage your property to put in their new gas lines but will not fix the mess they caused. This is a company that no integrity 

Molly Fitzgerald's profile image
Molly Fitzgerald 
4 months ago

About to shut me off because they put someone else’s information on my account and is blaming me. My heart stopped back in April and I can’t work, they are saying I don’t have any payment plan options because of this. They are not willing to help me at all about this. 

Paige G's profile image
Paige G 
5 months ago

Convenience fee to pay by debit card . $2.99 . And it is never convenient. 

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Frequently asked questions about Consumers Energy

How is Consumers Energy rated?

Consumers Energy has a 1.9 star rating with 163 reviews. 

When is Consumers Energy open?

Consumers Energy is closed now. It will open tomorrow at 9:00 a.m. 

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