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Consumers Credit Union
- Finance
- Kildeer, IL
About this business
Consumers Credit Union is one of the largest credit unions in Illinois, with over 178,000 members and more than $2.8 billion in assets. CCU is owned and democratically operated by our members, who elect our all-volunteer Board of Directors. In turn, the Board represents our member-owners' interests in credit union policymaking. Regardless of where you live or work, you are eligible to join! ATM services will continue to be available 24/7 ATM with Video Teller Assistance hours: Mon – Friday: 9am – 6pm Saturday: 8a... read more
Location details
20413 N Rand Rd Suite 106, Kildeer, IL, 60074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I was drawn in by their checking account and high interest rate. But their customer service is abysmal. It took three calls and an hour on the phone just to order checks for the first time. Then when I tried to apply for a credit card my questions went unanswered for a week. When someone finally got back to me the excuse was, "I was away from the office." I was already weary due to the delay in contact, but that response tipped it over. I guess my account wasn't worth their time. I will be taking my business elsewhere. Do No... read more
Business response:
Hi Kimberly, thanks for taking the time to leave a review. We apologize for the lack of follow up and follow through on your accounts. We pride ourselves on the level of service we provide to our Members, and we clearly dropped the ball here. If you would like to speak with a manager regarding your accounts, please feel free to email me at erics@myconsumers.org and I can arrange that for you. Thanks.
Very difficult to work with to get an auto loan. Even if you have an 850 credit score, 6 figure income and only borrowing half the vehicle value, you can’t get approved. It took 15 minutes to get approved by Ford Motor. I sent every document including my tax returns to these people and still not good enough. I don’t trust these people and I wish I had not shared my personal information with them. I think it might not be a legitimate company.
Business response:
Hello Nick, thanks for your feedback. We’re sorry that we were not able to meet your needs for a new auto loan. We review each application based on guidelines that are established by the credit union and cannot discuss the specifics of your application on a public forum. However, rest assured that we are a legitimate financial intuition and invite you to apply again in the future. Thanks
Frequently asked questions about Consumers Credit Union
How is Consumers Credit Union rated?
Consumers Credit Union has a 2.3 star rating with 52 reviews.
When is Consumers Credit Union open?
Consumers Credit Union is open now. It will close at 5:00 p.m.
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