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Consumers Credit Union
- Finance
- Kildeer, IL
About this business
Consumers Credit Union is one of the largest credit unions in Illinois, with over 178,000 members and more than $2.8 billion in assets. CCU is owned and democratically operated by our members, who elect our all-volunteer Board of Directors. In turn, the Board represents our member-owners' interests in credit union policymaking. Regardless of where you live or work, you are eligible to join! ATM services will continue to be available 24/7 ATM with Video Teller Assistance hours: Mon – Friday: 9am – 6pm Saturday: 8a... read more
Location details
20413 N Rand Rd Suite 106, Kildeer, IL, 60074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I got a direct deposit from work 2 days ago, and **** JUST DELTED IT. The whole check is gone, and they also erased it from my account activity log to make it seem like I never got a check in the first place. Now Im overdrawn because I used that check to pay bills before they took it.To kick things off, they botched my checking account when they set it up. So all my payments for the first weeks were reversed. Causing me to have to pay numerous late fees.Once I got that straightened out, I made 1 single **** payment. They pro... read more
What a joke! Was told that i was getting a 3.74% rate and then was told I was denied as I had recent auto late payments. Well they have been removed due to accounting error, and *** STILL denied me because of it. So dumb.I wouldn't give them anything.. overrated."
I've been a customer for over 20 years, and always use Andigo for my financing needs - morgage, HELOC and car loans. Attention to customer's needs is top notch!
Like of customer service also unfriendly online banking and has a new system does not work with most average homeowners system.
Business response:
Hi Donald, thanks for your feedback. Our new online banking system is compatible with Google Chrome, Mozilla Firefox, and Microsoft Edge. In addition, our online banking app is compatible with both Apple iOs and Android devices. We also put together a FAQ page that lists out the minimum browser requirements for the new online banking system. Here is the link to the page: https://www.myconsumers.org/new-digital-banking-experience/ We understand that getting used to this new system will take some time, but we are confident tha... read more
Complaint is regarding Consumers Credit Union, **** ********* ******** **** ******* ** *****. On 9/10/2020 I received an email from Dan ********* at Consumers Credit Union advising I had been approved for a refinance auto loan on my 2021 Kia Seltos. At this point my TransUnion report had already been pulled and Dan assured me I qualified for this loan based on my report. For 26 days I worked to provide all the documentation required. This included proof of identity, proof of address, pay stubs, copy of finance contract, copy... read more
Business response:
Hello Anthony, thanks for taking the time to leave us a detailed review. I apologize for the level of customer service you received from us recently during your auto loan application process. Following up and following through are key components to great customer service, and it appears that we dropped the ball with your application. I want to let you know that all feedback we receive is shared with management, as we aim to identify the areas of the credit union that can be improved. If there is anything further you would li... read more
After refinancing my vehicle through this organization, I continue to get threatening letters (always on Saturday, when there's no one to talk to) demanding "proof of a perfected title". I've submitted every piece of documentation available to me, including my vehicle registration listing them as the lien holder. I just called them to find out exactly what they want. The first guy hung disconnected me while on hold, the second lady dumped me back into the queue, and the last lady (I was out of patience, at this point) just f... read more
Business response:
Hello Ronnie, Thanks for the feedback. We apologize for the recent service you received from us when calling in regarding your auto loan. The indirect dealer who managed your title paperwork used the wrong lender to submit the paperwork to the state. We have since then forwarded that evidence to the indirect dealer for them to work on the correction and have stopped notices from going out to you. Again, we apologize for the run around you received while trying to resolve this issue.
We have been a member of Andigo for at least 25 years: obviously it has been an excellent experience. Your credit/debit card are closely monitored. The loan experience for Home Equity needs is worth mentioning. We recently rolled over and increased our loan amount and closed all within a week. It was an incredible experience. Request loan officer Celina Cortez!
Business response:
We thank you for your loyalty to Andigo. We appreciate hearing that Celina was able to help you and make your experience a good one!
I shifted from Chase to Andigo a year ago. Their service is outstanding, the employees are very attentive and focused, the branches are clean and efficient, the website and phone app are very user friendly, and it feels good to be part of an organization that cares. Paulina, Brie, Gilberto, Danilo - such a great team! Recently I worked with Celina on a loan and she was so professional and got the job done right - according to what I needed. Thank you Andigo, I'm so glad I made the move.
I don't even know where to begin. I applied for an auto loan a few months ago, was approved, and then sent in all requested info within the week. The loan officer, Hilda *****, then kept requesting things from me I could not personally get that should've been their responsibility. They had no idea what they were doing. They also made me get insurance for the car, but then stopped responding to me so I was paying for insurance for months no reason. I called multiple times and emailed multiple times just to get no response. Wh... read more
Business response:
Hello Sydney, thanks for taking the time to write a detailed review. We appreciate all feedback, both negative and positive, as it helps us identify areas where we need to improve as a credit union. With that being said, we certainly do not want our auto loan application process to cause so much stress and inconvenience, nor should it drag on so long to where you need to reapply. The verification requests that Hilda made are put in place in order to protect not only the credit union from fraud, but also our Members and appli... read more
Frequently asked questions about Consumers Credit Union
How is Consumers Credit Union rated?
Consumers Credit Union has a 2.3 star rating with 52 reviews.
When is Consumers Credit Union open?
Consumers Credit Union is open now. It will close at 5:00 p.m.
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