Connect Hearing

Rick C 

on BBB

2 years ago

In a 6 months span they had two staff change over and the 3 set are rude and not very professional. In the 6 months, one hearing aid was returned with the wrong length of wire, which irritated the area behind my ear, then I was asked to leave the ear molds to be fixed. During staff change, the molds were lost. One of the cones came off in my ear; my Pcp, nor the ** dr ******* remove it. My caregiver, trying to stand up for me, was hung up on, & last visit, after new ear molds made, the technician asked that my caregiver rema... read more

Rick C 

on BBB

2 years ago

In a 6 months span they had two staff change over and the 3 set are rude and not very professional. In the 6 months, one hearing aid was returned with the wrong length of wire, which irritated the area behind my ear, then I was asked to leave the ear molds to be fixed. During staff change, the molds were lost. One of the cones came off in my ear; my Pcp, nor the ** dr ******* remove it. My caregiver, trying to stand up for me, was hung up on, & last visit, after new ear molds made, the technician asked that my caregiver rema... read more

Rick C 

on BBB

2 years ago

In a 6 months span they had two staff change over and the 3 set are rude and not very professional. In the 6 months, one hearing aid was returned with the wrong length of wire, which irritated the area behind my ear, then I was asked to leave the ear molds to be fixed. During staff change, the molds were lost. One of the cones came off in my ear; my Pcp, nor the ** dr ******* remove it. My caregiver, trying to stand up for me, was hung up on, & last visit, after new ear molds made, the technician asked that my caregiver rema... read more

Christine G 

on BBB

2 years ago

TERRIBLE CUSTOMER SERVICE....I purchased a set of ********************** aids back in March of 2023. This company is listed as an in-network resource but I was asked to pay upfront ($5400). After many calls to help them fill out the paperwork correctly, the claim was processed but the check was sent to them instead of me directly. I have yet to receive the money; they claim they cannot proceed because there are inaccuracies listed on the explanation of benefits. It has been four months and I doubt I will ever get my money ba... read more

Christine G 

on BBB

2 years ago

TERRIBLE CUSTOMER SERVICE....I purchased a set of ********************** aids back in March of 2023. This company is listed as an in-network resource but I was asked to pay upfront ($5400). After many calls to help them fill out the paperwork correctly, the claim was processed but the check was sent to them instead of me directly. I have yet to receive the money; they claim they cannot proceed because there are inaccuracies listed on the explanation of benefits. It has been four months and I doubt I will ever get my money ba... read more

Christine G 

on BBB

2 years ago

TERRIBLE CUSTOMER SERVICE....I purchased a set of ********************** aids back in March of 2023. This company is listed as an in-network resource but I was asked to pay upfront ($5400). After many calls to help them fill out the paperwork correctly, the claim was processed but the check was sent to them instead of me directly. I have yet to receive the money; they claim they cannot proceed because there are inaccuracies listed on the explanation of benefits. It has been four months and I doubt I will ever get my money ba... read more

Terrie S 

on BBB

2 years ago

I have purchased two sets of hearing aids over the past 4 years and neither of them lasted past the warranty. I have updated my phone number with them 4 times just this year and they keep calling the out of service number to return my call. Terrible customer service and terrible warranty on the aids. They were to file paperwork with the state for me and after telling me over a 6 month period they had filed them I demanded to see their copy at which time they confirmed they had never sent in the paperwork. 

Terrie S 

on BBB

2 years ago

I have purchased two sets of hearing aids over the past 4 years and neither of them lasted past the warranty. I have updated my phone number with them 4 times just this year and they keep calling the out of service number to return my call. Terrible customer service and terrible warranty on the aids. They were to file paperwork with the state for me and after telling me over a 6 month period they had filed them I demanded to see their copy at which time they confirmed they had never sent in the paperwork. 

Terrie S 

on BBB

2 years ago

I have purchased two sets of hearing aids over the past 4 years and neither of them lasted past the warranty. I have updated my phone number with them 4 times just this year and they keep calling the out of service number to return my call. Terrible customer service and terrible warranty on the aids. They were to file paperwork with the state for me and after telling me over a 6 month period they had filed them I demanded to see their copy at which time they confirmed they had never sent in the paperwork.