Community Home Oxygen

Carolynn St. John 

on Google

3 weeks ago

Their patient billing and patient support numbers have the worst customer service ever! They charged me $250 over what I was supposed to pay for a period of 2 months. First they told me my claims were denied then they said my insurance wasn't effective for the date of service. I contacted my insurance and they said I was covered and they never received a claim for the months I was charged. Finally I was told I would get a credit for the amount I was overcharged, which was well over a year's worth of legit co-pays. I called o... read more

Rick Jones 

on Google

a year ago

Nunya 

Tony Russell 

on Google

2 years ago

I don’t know what is wrong with management there, seems pretty simple, take calls, order it,call customer. Done deal. Wrong, every time you call them they say they’ll call right back, never do. Poor customer service. Ever since my insurance switched from Lincare to these guys I’ve had nothing but problems getting simple supplies. Pure laziness. 

Stephen Knoll 

on Google

2 years ago

The local office/staff did a great job of compensating for the issues that I have had with the online experience. I have struggled with everything related to payment, ordering, and communicating through the website. The local staff… did all they could to clear up that mess, get my supplies and clear up my billing issues/questions. Great job! 

Bob Armstrong 

on Google

3 years ago

DON'T USE THIS COMPANY! You'll be very disappointted in the end. We have used them for over 20 months and have found their service is terrible. They never seem to ever log a call, or answer back for needed supplies. The owner and staff actually sound a little nasty and angry, which is so out of character for the companies we have dealt with in Rock Springs. Billing never appears to be right either. USE any other company instead, as Rotech has been a real disappointment for us. 0/5 stars. We are currently using Lincare out of... read more