Comfortside LLC

Robert Forehand 

on Google

5 days ago

These guys run Cooper & Hunter brand and have horrible warranties and service. Same story as others. Spent money twice to have techs out to spend time on the phone with C&H tech....proved their compressor bad and still under warranty but they won't pay anything for labor/install...only parts. Ok, so free compressor but $1k+ for licensed HVAC to sweat, install and recharge. Not worth the money! Buy Bosch, LG or other larger brands where the cover parts and labor on their warranties AND with their certified reps.... Don't buy ... read more

Sumo Koio 

on Google

4 weeks ago

HVAC Technician here. Provided the customer support with the system serial number. Was not advised by the customer support group that the system was still under warranty. Was pointed out what parts needed to be purchased for the system to begin working properly again by Tech Support. Purchased the parts and found out the system was actually under warranty. Attempted to call back, show that the system still had a warranty, and get reimbursement for failure to tell YOUR CUSTOMER that the warranty was valid. I was told, “Sales ... read more

Marisue Henry 

on Google

a month ago

I’m very disappointed with my recent experience. Despite providing clear, accurate results from a licensed HVAC company using advanced, industry-standard leak detection technology, I was told that only a soap and bubble test—an outdated and less reliable method—would be accepted. This refusal to acknowledge modern, proven testing methods is not only frustrating but raises serious concerns about the company’s willingness to stand behind its warranty. In today’s industry, we should expect and demand better. I hope to see a shi... read more

Mckayla Piano 

on Google

5 months ago

Our HVAC unit broke down during the coldest week in NY. Rex has been extremely patient with us to figure out the problem and prompt to our questions. Five star for him. 

ALEJANDRO CARVAJAL 

on Google

9 months ago

"We had a very disappointing experience with this company regarding a warranty claim. We purchased a unit that came with a warranty, and when it recently began having issues, we naturally assumed the warranty would cover repairs or a replacement. However, to our surprise, the company refused to honor the warranty because we didn’t reach out to their customer service department for a diagnostic before seeking help elsewhere. This was not made clear to us when we bought the unit. There was no indication that using their custom... read more