ColourTree USA

Crystal R. 

on Birdeye

2 weeks ago

Products took 2 1/2 weeks to arrive, they were damaged with tears and holes in both shade sails. Customer service has been horrendous and representatives have been extremely disrespectful. After three weeks of back-and-forth communication with little response, I finally was able to return the items, but at no cost of the company, but to myself; shipping was $46.50. After 2 weeks with no update on a new tracking number since I opted into replacements, I’ve heard very little from the company and have had to provide them the tr... read more

Major T. 

on Birdeye

10 months ago

Purchased a "Rectangle Super Ring - Heavy Duty, Super Durable Sun Shade Sail" in Feb 2024 with a "full 5 year warranty." Used for 1.5 summers and the fabric is deteriorating (becoming brittle) and developed multiple rips. Submitted a warranty claim with receipt and pictures and followed up with three emails - 10 days have passed with no contact from the company. Zero response is not acceptable! 

Major T. 

on Birdeye

10 months ago

Purchased a "Rectangle Super Ring - Heavy Duty, Super Durable Sun Shade Sail" in Feb 2024 with a "full 5 year warranty." Used for 1.5 summers and the fabric is deteriorating (becoming brittle) and developed multiple rips. Submitted a warranty claim with receipt and pictures and followed up with three emails - 10 days have passed with no contact from the company. Zero response is not acceptable!