Cold Stone Creamery

Phillip Mason 

on Google

4 weeks ago

Tried to order online, but the website wouldn't work and let our transaction go through. So we took our business else where only to learn the next day the transaction finally went through. We asked for our money back since we never received what payed for but our request was declined. Owner said we couldn't get refund because we didn't answer the phone at 10pm (not everyone works seconds and stays up that late our order was at 6pm). I know they had to throw away 2 milkshakes but food restaurants throw out food all the time .... read more

Madison zirkle 

on Google

2 months ago

Awful experience. Staff was very rude and unprofessional. There were a 3 separate groups in this building around 9pm around 20-35 total and we were told we could sit because they already had cleaned the tables. Another customer came in and voiced their concerns and the staff was just very argumentative. We were all told the lobby was closed yet we were able to buy our ice cream in the lobby and stand up in the lobby eating our ice cream. We just couldn’t use the seating. If people don’t want to do their job then the least th... read more

benjamin goldsberry 

on Google

2 months ago

We went to Cold Stone to celebrate a friend's birthday. We came right around 9pm on a Saturday. According to their sign and the internet, they close at 10pm. The lobby was pretty packed and had about 15 others standing in a tight space. Our group included 7 more. We went to sit down after getting our ice cream and we were told they couldn't because their tables, chairs, and windows were already sanitized. Despite the fact that others were sitting down in the other corner we were told that was a different situation. We went a... read more

Jason Garrett 

on Google

4 months ago

Stopped in for a good ice cream, chocolate extreme ( i think was the name). It was chocolate ice cream base with chocolate syrup, chocolate chips , chocolate brownie and chocolate dipped waffle cone in a bowl.