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Cold Stone Creamery
- Ice Cream & Frozen Yogurt
- Billings, MT
About this business
Location details
896 S 29th St W Ste A, Billings, MT 59102, Ste A, Billings, MT, 59102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 9:00 p.m. | |
| Tue | 12:00 p.m. to 9:00 p.m. | |
| Wed | 12:00 p.m. to 9:00 p.m. | |
| Thu | 12:00 p.m. to 9:00 p.m. | |
| Fri | 12:00 p.m. to 9:00 p.m. | |
| Sat | 12:00 p.m. to 9:00 p.m. | |
| Sun | 12:00 p.m. to 9:00 p.m. |
I waited 40 minutes in line, only to see Layton prioritize a friend who had just arrived, serving them ice cream before us despite our long wait. To make matters worse, the ice cream servers were serving ice cream without gloves or hairnets. It was extremely frustrating.
How are you out of milk for a milkshake! Ridiculous!
I went into Cold Stone Creamery to order a cake for my 40th birthday and what I received was nothing short of extraordinary. Neca did not simply make a cake, she created a masterpiece. From the moment she began helping me, it was clear she cared about every single detail. She asked thoughtful questions, made sure to include all of my favorite toppings, and went above and beyond to design something that felt personal and celebratory. The level of passion, creativity, and genuine care she poured into the process is rare to fin... read more
Just waited at the front for almost ten minutes before someone came to help, there was a line in the front, the only reason someone came to the front was because I went to the back and said hello. Absolutely unacceptable to have younger staff without a proper manager!! Talking in the back instead of helping customers is appalling.
Bad customer service. Had to ring the bell a couple times, and while we were waiting we observed hair in one of the ice cream tubs. Despite this; we decided to still give it a chance. Finally the woman came out, and we asked where to order. she didn’t say anything but just pointed. A couple times, she couldn’t hear what we were saying and would go “huh” in a rude tone. Won’t be returning.
Frequently asked questions about Cold Stone Creamery
How is Cold Stone Creamery rated?
Cold Stone Creamery has a 1.9 star rating with 21 reviews.
When is Cold Stone Creamery open?
Cold Stone Creamery is closed now. It will open at 12:00 p.m.
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