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Cold Stone Creamery
- Ice Cream & Frozen Yogurt
- Hampton, VA
About this business
Cold Stone Creamery offers the Ultimate Ice Cream Experience. Ice Cream, Cakes, Shakes, Birthday Cake the Way You Want It
Location details
1986 Power Plant Pkwy, Hampton, VA 23666, Hampton, VA, 23666, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 9:00 p.m. | |
| Sat | 11:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Made to order, right? That's their thing. Not here. Every time you ask about something, it's always an excuse. Can't make the smoothies. Don't have the tacos. Don't have this or that for the new special out. Wait until next week. Last Halloween they were pre-making the tacos. Cancelled orders for door dash because they don't feel like it. Employees hanging out on their phones up front playing while there is a huge line just letting 1 person stress and take care of everyone. No signage letting patrons know they are out of stu... read more
I placed an order online for the new ice cream taco. When I went to pick it up they told me it was out of stock, but when the order was placed on the cold stone app it didn’t say this location was out of stock and still let me purchase it. They could not refund me at the store. They told me to go back to the app to cancel but I was unable to. It said that I picked it up when I did not. There was no way for me to get my money back, the store could not refund me nor was there a way to get refunded on the app. This needs to be ... read more
After reading all the horrible reviews from this place it looks like I will be getting my ice cream from somewhere else.
If I could leave more than 5 stars I would. My experience with Joshua was very pleasant and he made my children’s and I visit to this location memorable for us. He was patient, professional & friendly. Impressionable customer service is a rarity so when I do get the chance to experience it, I always want to recognize it.
Both times I came, subpar experience without any accommodation. The first time, came on 4/1 , a family of 3 was in front of me and I waited 35 minutes to be served. Once getting to the counter, I was told their ice cream maker was broken so the only flavors they had left were written on a sheet of paper. However, out of maybe 7 flavors, 3 of those flavors happened to be empty. Keep in mind, I came maybe 30 minutes before closing so this seemed more of a choice to not refill the empty flavors. Today, 4/26 - after waiting 20 m... read more
Frequently asked questions about Cold Stone Creamery
How is Cold Stone Creamery rated?
Cold Stone Creamery has a 1.8 star rating with 9 reviews.
When is Cold Stone Creamery open?
Cold Stone Creamery is open now. It will close at 9:00 p.m.
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