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Cold Stone Creamery
- Ice Cream & Frozen Yogurt
- Alpharetta, GA
About this business
Cold Stone Creamery offers the Ultimate Ice Cream Experience. Ice Cream, Cakes, Shakes, Birthday Cake the Way You Want It
Location details
875 N Main St Ste 303, Alpharetta, GA 30009, Ste 303, Alpharetta, GA, 30009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 9:00 p.m. | |
| Tue | 12:00 p.m. to 9:00 p.m. | |
| Wed | 12:00 p.m. to 9:00 p.m. | |
| Thu | 12:00 p.m. to 9:00 p.m. | |
| Fri | 12:00 p.m. to 10:00 p.m. | |
| Sat | 12:00 p.m. to 10:00 p.m. | |
| Sun | 12:00 p.m. to 9:00 p.m. |
I placed an online order for a birthday cake to be ready for pickup on Friday 8/8 at 12:30pm. I showed up at 12:30 and waited until 12:45 and no one was there. The store is locked and closed with no lights on. You have already charged my card. I can’t get ahold of anyone through the phone. I need a full refund. I have called the store multiple times and there is no email or any link to complain to corporate. The phone number says “your call cannot be completed” so I can’t even leave a voicemail. Completely ridiculous.
Got there before closing time and doors were closed. Saw a guy inside - made eye contact and he totally ignored.
Service is terrible. Celia is not knowledgeable of the Signatures. I ordered a Like it (small) of Caramel Turtle Temptation and was charged over $11 for it. I asked why and explained it’s a signature. She stated it wasn’t. Finally she said ok and said she charged for extra caramel and nuts. She originally put a spit of both in it. I asked for a little more. She should’ve explained it will be an extra charge. Then the amount given. I have NEVER been treated like this at ANY cold stone! HORRIBLE!
I have been there to Cold Stone Greenville, SC many times, but this is the first I have been to this place. OMG...Worst and rude service by the lady there. We got 2 cups of "Gotta have it" which is $8.99 and she said only one toppings. But in Greenville we get many toppings and there is no limitation on the toppings. Initially she didn't put any toppings later when we asked, she gave the toppings on the cup which is charge .89 cents for both and for a spoon of sprinkles she added $1.49..My BP shoot up after I saw this..since... read more
Closed earlier than the hours listed
Frequently asked questions about Cold Stone Creamery
How is Cold Stone Creamery rated?
Cold Stone Creamery has a 1.2 star rating with 5 reviews.
When is Cold Stone Creamery open?
Cold Stone Creamery is closed now. It will open at 12:00 p.m.
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