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Coastal Pediatric Associates West Ashley
- Healthcare
- Charleston, SC
About this business
Our purpose is to nurture and champion the health of all children and their families, and we are proud to be compassionate, relentless advocates for every patient and their families. It is our desire to partner with you in raising your child, and we provide the most current, compassionate, and comprehensive medical care. Our tenured physicians have been caring for the children of the Lowcountry for over 25 years! Coastal Pediatric Associates' team of skilled physicians, nurse practitioners, and staff is committed to deliveri... read more
Location details
2067 Charlie Hall Blvd, Charleston, SC, 29414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
I am DONE with this pediatrician office. We have been going here since my daughters now 5 and 7 were born. Communication has been ok but since they switched to MUSC communication has been a nightmare. I have called for 3 weeks to change our pharmacy to what my insurance is having us use. I cannot get my daughter’s medication since they will not change our pharmacy in the system. I have left messages daily and NOBODY will call me back. I have called and been on hold for hours stating that I was the 31st caller. We have had mu... read more
Staff is good once you see them, but getting in touch with anyone, setting appointments, getting referrals... anything administrative is a complete nightmare. They do not call back after voicemails. They do not call back after speaking with someone about the ignored voicemails who assured me someone would get in touch within 3 business days. That was 2 weeks ago. Getting taken over by MUSC should have helped, but it's made it even worse.
They joined with another provider and now the wait times to schedule and appointment are horrible. 35 callers ahead of me to schedule an appointment. Old doctors are not listed in the on-line options to select and I am considering changing practices. I don't want to but this is ridiculous.
Terrible customer service
Ever since MUSC took over Coastal Pediatrics, everything has gone downhill. Most recently, two prescriptions for my children were never called in—despite me waiting over two hours. By the time I realized, the pharmacy had closed, and I couldn’t get in touch with the office because I wasn’t aware their hours had changed after the merger. The original Coastal Pediatrics office offered extended evening and weekend hours, which was a huge reason we chose them. Those are now gone, without any real communication to families. The a... read more
Frequently asked questions about Coastal Pediatric Associates West Ashley
How is Coastal Pediatric Associates West Ashley rated?
Coastal Pediatric Associates West Ashley has a 2.8 star rating with 156 reviews.
When is Coastal Pediatric Associates West Ashley open?
Coastal Pediatric Associates West Ashley is closed now. It will open at 7:00 a.m.
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