I could not have selected a worst company to refinish our hardwood floors. Dan Tremble and Clouse Floors promise and guarantee excellent workmanship and professionalism, but they don’t deliver. The multitude of problems we encountered included: (a) their workers breaking a very expensive art glass piece; (b) improperly applying the wax, resulting in a plastic-like finish; (c) applying the stain so sloppily that we had to have our painting contractor repaint the baseboards, door casings and balusters; and (d) ignoring our rep... read more

Nancy S.

on Citysearch

11 years ago

"Ron" came to my house talked about the problem and then at the end decided he did not want to give me a bid when I didn't want my entire floor replaced. He walked out my front door and acted like he did this all the time. I think he decided that if I did not do it his way he was not interested in talking with me. Ron was extremely unprofessional and I believe he dismissed my job because the job was not an easy job and he just did not want to spend the time taking care of something that was tricky to do. So, if you have a st... read more

T M Broderick

on Citysearch

12 years ago

Excellent product and customer service – Clouse floors did a wonderful job under a tight timeline in my Heights home. I purchased a 1930s bungalow and needed the floors repaired before moving in. Clouse put in long hours, did beautiful work and every member of their staff was delightful throughout the project - including taking care of some unanticapted repairs midway through. Their pricing is very fair and their work ethic is very impressive. I wanted a firm who takes pride in their work to do this project & Clouse never di... read more

Phylly12

on Citysearch

13 years ago

Fabulous! – When I had a water "accident" in my kitchen on my hardwood floors, I really did not know who to call. A friend recommended Clouse Floors so I called. Don Tremble was out that very day and had an estimate for me the next morning. When I contacted my insurance agent and the claims rep came by, they asked who was going to do the work. I told them Clouse Floors and they said, "they are the best in town". I was at a reception a few days later and mentioned to a friend that I was having my floors refinished. He asked w... read more

HabitualRemodeler

on Citysearch

14 years ago

My Experience: 20+ Years of Cordial and Professional Service – I first used this firm in 1987 when they refinished the hardwood floors in my first house. I used them again when we bought and remodeled our current house. I continue to contact them on a fairly regular basis to wax, touch-up or otherwise maintain my floors. In fact, they are working with me now to refinish a floor that had previously been carpeted. I have always found everyone in the organization to be extremely responsive and cordial. DAN TREMBLE is one of the... read more

cranburypeach

on Citysearch

14 years ago

Wax – Clouse has been waxing my floors since I had them installed in 1996. They always do a great job and my floors look like new every time.

lfieldhouse

on Citysearch

14 years ago

Very disappointing service and unprofessional – I had been referred to this company by a realtor friend who has seen just about everybody's "handy work" when it comes to hardwood floor repair. She said that these guys do exceptional work. Unfortunately, I never got to see that work. The president of the company, Dan Tremble, came to inspect the job and give me an estimate. He then spent the better amount of the inspection time scolding me about the paint that had dripped on the floors in some areas and basically made me feel... read more