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CloudWell Health
- Healthcare
- Aiea, HI
About this business
Location details
98-1079 Moanalua Rd #350, Aiea, HI, 96701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 08:00 a.m. to 4:00 p.m. | |
| Wed | 08:00 a.m. to 4:00 p.m. | |
| Thu | 08:00 a.m. to 4:00 p.m. | |
| Fri | 08:00 a.m. to 4:00 p.m. | |
| Sat | 08:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
The doctors at this office are excellent and provide quality care. However, the front desk staff can be difficult to deal with. For straightforward medication requests that likely don’t require an appointment, the receptionist often decides on their own without passing the request to the doctor. This prevents the doctor from reviewing the situation or following up directly. Additionally, I’ve had the phone hung up on me while I was still speaking, which is unprofessional and disappointing. The office should consider improvin... read more
The NP that saw me was amazing and thorough. All clinics on island have a 4-12 mos wait time for new patients. They got me in the same week. Hard to get a hold of people on the phone cause they’re busy, but they are super helpful when they finally answer. They really just need more people to man the phones based on other reviews here.
Lately I’ve been trying to reach there front office and no one has been answering there phone. I called the place numerous times yesterday and the day before and one answered
My PCP was great and actually cared about my health and improved some of my health markers. However, communication is abysmal. More than half the time when you call Cloudwell it goes to voicemail. They get back to you usually by the next day or two. I’m just very disappointed with how my appointment was canceled with no notice. Made an appt 1 week ago. The day of the appt they call me, 3 hours before my appt, to ask for my insurance information. I work night shift so I slept a few hours before my appt and I didn’t see the ph... read more
It was super easy to get an appointment, and the doctor was very friendly. My only issue comes to getting the note, I was told yesterday during my appointment I would have it shortly, 4 hours later I still had nothing and called again, and they said they were busy and needed some more time, so I called back about 2.5hrs later and was promised to have it by the end of the day….because I needed it to turn in to my work, so I would t get dinged… and still no note. I had to call again and was told, oh I’m sorry I will TRY and ge... read more
Frequently asked questions about CloudWell Health
How is CloudWell Health rated?
CloudWell Health has a 3 star rating with 6 reviews.
When is CloudWell Health open?
CloudWell Health is closed now. It will open at 8:00 a.m.
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