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Cline Avenue Bridge, LLC
- Transportation Services
- East Chicago, IN
About this business
Location details
219 Riley Rd, East Chicago, IN, 46312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Avoid Cline Ave bridge at all costs!! It is a scam. There is no way to pay the toll while passing through without ezpass. They mail you a bill for double the cost?! I tried emailing ahead of getting it in the mail and they want me to give a lot of personal information through email. This is ridiculous!!!
Business response:
The Cline Avenue Bridge, like many other tolling facilities across multiple states, offers discounted toll rates to E-ZPass users. These discounts are made possible because E-ZPass transactions incur lower administrative costs compared to Pay by Mail, which involves additional processing and handling.To help customers avoid these added charges and ensure more efficient travel, we strongly encourage the use of an E-ZPass, which provides access to the lowest available toll rates.Regarding your concern about the personal inform... read more
It is a scam. They sent me information about a toll balance due, and then I talked to them on the phone, it turned out that they were referring to my deceased father's car. They have partial info and are trying to get money based on it. Unbelievable.
I've received 2 toll notices for a license plate number that is not mine for a ****** that I do not own. The first time it happened, I called and a woman helped and "checked" and said she would remove the charge because it wasn't mine. Today I called because the second notice is for this mystery vehicle and I called expecting them to take care of it. Unfortunately I spoke to a "******" and he says I'll have to file a dispute and give them "title information" to prove I don't own the car. I asked if he could even tell me what... read more
Business response:
Mr. ********* we attempted to contact you twice by phone,but we were unable to leave voicemails on each occasion. Our records are obtained directly from the ************************ (***). The information received from *** indicates that you were the primary registered owner of the vehicle at the time of travel. As the registered owner of the vehicle, you are responsible for payment of the specified tolls and fees.As of today, your balance is $7.90. Payments can be made free of charge by phone or online.If we can be of furth... read more
Stealing money from us even when u have a i-pass on file with the plate number they still say I owe when theres money in my account so how do I owe when your taking it out of my i-pass account
Business response:
***********************, we appreciate the opportunity to address your concerns. Unfortunately, I was unable to review your account because I could not locate an account under your name. Please either send an email to ********************************** with your name and invoice number or call our customer service team at ************ and we will be happy to assist further.
HIGHWAY ROBBERY! Literally. IMy Ipass did not take and I was completely unaware of the missed toll. Notice was sent to an old address. Now I am charged $41.75 for a &**** toll??????? Has to be illegal.There appears to be a pattern in the reviews.
Business response:
*********************, we appreciate the opportunity to address your concerns. Unfortunately, we were unable to review your account because we could not locate an account under your name. It is highly recommended to contact I-PASS to ensure that your account information is up to date. As always,we remain committed to providing the highest level of customer service. Please contact us if you have any questions.
If I could give no stars I would. I received a letter from the **************** say that my registration is on hold due to a Toll not paid for the Cline Avenue Bridge. I haven't received any communication from Cline Avenue Bridge about this toll not being paid other than the letter I received from the State. They said they have sent 4 letters to my address, but I received none. So a $6 toll goes to $55 on the assumption that I got them. When I contacted them to discuss the issue they verify my info and ask for a phone number... read more
Business response:
********************, we appreciate the opportunity to address your concerns. All invoices were mailed to the registration address of the vehicle, which was provided by the ****** of ***** Vehicles. Below you will find the tracking information confirming delivery by ***************** ************** to the address in *************** with no return mail.Invoice dated 04/20/2023Delivered 4/25/2023 12:07:06 PMInvoice dated 05/27/2023Delivered 6/3/2023 4:27:26 PMInvoice dated 07/03/2023Delivered 7/10/2023 12:58:32 PMInvoice dated... read more
This is fraud, an illegitimate business, its a scam, they should be shut down immediately. They are intimidating people and collecting private information for who knows what purpose, they can't identify themselves, and have no evidence that you were even at a toll booth. They are not affiliated with any government agency and they have a PO box in *********** to send your checks too? C'mon man, arrest these fraudsters.
How to rake in a bunch of money - Build a bridge and require only EZ Pass type payment (no toll booths) then run out of town travelers over your bridge without prominent signage or warnings that your toll is required to be paid online if you don't have one of those devices Then charge fees in the amount of 3x the actual toll. I hope the locals know your special rules, because the casual traveler does not. Very shady operation.
Business response:
Thank you for the opportunity to address your concerns. We are committed to operating with the highest levels of integrity and transparency. To ensure that drivers are aware they are driving on an electronic tolled facility, we have posted toll notification signage in advance of every entry point to our bridge; you can see our signage at https://www.clineave.com/signage. We are an all-electronic tolling facility to make travel fast and efficient for our customers and we don't issue tickets. We recommend our customers obtain ... read more
Yesterday, I filed a complaint with the Better Business Bureau. My transponder was working perfectly on June 22, 2022, and used to charge three tolls in *******. I received a notice in late July from CAB stating a toll was not paid. IL IPass advised me that one of the three tolls paid on June 22 was for CAB. I sent a note to CAB stating this. They sent a bill for the toll and for a $20 admin charge. I sent another note. They sent a new bill for $40 in admin plus the toll. I called two days ago, was told to contact IL IPass, ... read more
Business response:
Thank you for the opportunity to address your concerns. I-Pass was contacted on your behalf to verify if the toll transaction was deducted from your account. The investigation determined the transponder was not detected, nor was your license plate listed on the I-Pass account at the time of travel. We were also informed the Cline Avenue Bridge toll did not post to your I-Pass account on June 22, 2022. It is highly recommended to contact I-PASS to ensure that your account information is up to date, so this situation does not ... read more
Frequently asked questions about Cline Avenue Bridge, LLC
How is Cline Avenue Bridge, LLC rated?
Cline Avenue Bridge, LLC has a 1.5 star rating with 188 reviews.
When is Cline Avenue Bridge, LLC open?
Cline Avenue Bridge, LLC is closed now. It will open on Monday at 8:00 a.m.
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