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Cline Avenue Bridge, LLC
- Transportation Services
- East Chicago, IN
About this business
Location details
219 Riley Rd, East Chicago, IN, 46312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We were charged a late fee despite never receiving two previous notices in the mail. I grab the mail everyday and never received them. I got this one today - so where is the disconnect? When I called to inquire about the discrepancy the "support" representative said I would need to ask my postal worker why I didn't receive them. Really? I believe the $20 fee applied to the account is fraudulent as there has not been an interruption in my mail and I never received the bill in the first place.
I have an I-Pass yet this scam company sent me a bill in the mail for more than double the toll fee. When i called they said they dont have a record of my I-Pass in their system. Complete garbage. How is it that I have never had issues in 5 years until I use this specific privately owned bridge? Corporate greed being greedy.
Avoid Cline Ave bridge at all costs!! It is a scam. There is no way to pay the toll while passing through without ezpass. They mail you a bill for double the cost?! I tried emailing ahead of getting it in the mail and they want me to give a lot of personal information through email. This is ridiculous!!!
Business response:
The Cline Avenue Bridge, like many other tolling facilities across multiple states, offers discounted toll rates to E-ZPass users. These discounts are made possible because E-ZPass transactions incur lower administrative costs compared to Pay by Mail, which involves additional processing and handling.To help customers avoid these added charges and ensure more efficient travel, we strongly encourage the use of an E-ZPass, which provides access to the lowest available toll rates.Regarding your concern about the personal inform... read more
Avoid Cline Ave bridge at all costs!! It is a scam. There is no way to pay the toll while passing through without ezpass. They mail you a bill for double the cost?! I tried emailing ahead of getting it in the mail and they want me to give a lot of personal information through email. This is ridiculous!!! The Cline Avenue Bridge, like many other tolling facilities across multiple states, offers discounted toll rates to E-ZPass users. These discounts are made possible because E-ZPass transactions incur lower administrative cos... read more
It is a scam. They sent me information about a toll balance due, and then I talked to them on the phone, it turned out that they were referring to my deceased father's car. They have partial info and are trying to get money based on it. Unbelievable.
I've received 2 toll notices for a license plate number that is not mine for a ****** that I do not own. The first time it happened, I called and a woman helped and "checked" and said she would remove the charge because it wasn't mine. Today I called because the second notice is for this mystery vehicle and I called expecting them to take care of it. Unfortunately I spoke to a "******" and he says I'll have to file a dispute and give them "title information" to prove I don't own the car. I asked if he could even tell me what... read more
Business response:
Mr. ********* we attempted to contact you twice by phone,but we were unable to leave voicemails on each occasion. Our records are obtained directly from the ************************ (***). The information received from *** indicates that you were the primary registered owner of the vehicle at the time of travel. As the registered owner of the vehicle, you are responsible for payment of the specified tolls and fees.As of today, your balance is $7.90. Payments can be made free of charge by phone or online.If we can be of furth... read more
Stealing money from us even when u have a i-pass on file with the plate number they still say I owe when theres money in my account so how do I owe when your taking it out of my i-pass account
Business response:
***********************, we appreciate the opportunity to address your concerns. Unfortunately, I was unable to review your account because I could not locate an account under your name. Please either send an email to ********************************** with your name and invoice number or call our customer service team at ************ and we will be happy to assist further.
HIGHWAY ROBBERY! Literally. IMy Ipass did not take and I was completely unaware of the missed toll. Notice was sent to an old address. Now I am charged $41.75 for a &**** toll??????? Has to be illegal.There appears to be a pattern in the reviews.
Business response:
*********************, we appreciate the opportunity to address your concerns. Unfortunately, we were unable to review your account because we could not locate an account under your name. It is highly recommended to contact I-PASS to ensure that your account information is up to date. As always,we remain committed to providing the highest level of customer service. Please contact us if you have any questions.
If I could give no stars I would. I received a letter from the **************** say that my registration is on hold due to a Toll not paid for the Cline Avenue Bridge. I haven't received any communication from Cline Avenue Bridge about this toll not being paid other than the letter I received from the State. They said they have sent 4 letters to my address, but I received none. So a $6 toll goes to $55 on the assumption that I got them. When I contacted them to discuss the issue they verify my info and ask for a phone number... read more
Business response:
********************, we appreciate the opportunity to address your concerns. All invoices were mailed to the registration address of the vehicle, which was provided by the ****** of ***** Vehicles. Below you will find the tracking information confirming delivery by ***************** ************** to the address in *************** with no return mail.Invoice dated 04/20/2023Delivered 4/25/2023 12:07:06 PMInvoice dated 05/27/2023Delivered 6/3/2023 4:27:26 PMInvoice dated 07/03/2023Delivered 7/10/2023 12:58:32 PMInvoice dated... read more
Frequently asked questions about Cline Avenue Bridge, LLC
How is Cline Avenue Bridge, LLC rated?
Cline Avenue Bridge, LLC has a 1.5 star rating with 206 reviews.
When is Cline Avenue Bridge, LLC open?
Cline Avenue Bridge, LLC is open now. It will close at 5:00 p.m.
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