City Sports Club

Jessica M 

on BBB

2 years ago

I'm wondering how the business has an A+ rating? When so many customers are un satisfied enough to pursue action through a 3rd party and still are un able to find resolution. I experienced bullying behavior from a male manager at the Seminole esporta in **. that escalated to law inforcement becoming involved. The company so far has tried to spin that into a narrative that an officer was called Over a billing complaint. However when I made the call in the first place I explained to the dispatch that the manager had gotten in ... read more

Jessica M 

on BBB

2 years ago

I'm wondering how the business has an A+ rating? When so many customers are un satisfied enough to pursue action through a 3rd party and still are un able to find resolution. I experienced bullying behavior from a male manager at the Seminole esporta in **. that escalated to law inforcement becoming involved. The company so far has tried to spin that into a narrative that an officer was called Over a billing complaint. However when I made the call in the first place I explained to the dispatch that the manager had gotten in ... read more

Jessica M 

on BBB

2 years ago

I'm wondering how the business has an A+ rating? When so many customers are un satisfied enough to pursue action through a 3rd party and still are un able to find resolution. I experienced bullying behavior from a male manager at the Seminole esporta in **. that escalated to law inforcement becoming involved. The company so far has tried to spin that into a narrative that an officer was called Over a billing complaint. However when I made the call in the first place I explained to the dispatch that the manager had gotten in ... read more

T'orra S 

on BBB

2 years ago

Had an awful experience at the garden city stewart ****** location with the personal training team. I was given false information multiple times and the interactions i had with two staff members has been extremely unprofessional. My trained has shown up late and lied about being in the building when he was not. For my next session he didnt show up and no one contacted me to let me know that the session was canceled . He explained to me that i can freeze my training account for 10 dollars which was not true. Also explained th... read more

T'orra S 

on BBB

2 years ago

Had an awful experience at the garden city stewart ****** location with the personal training team. I was given false information multiple times and the interactions i had with two staff members has been extremely unprofessional. My trained has shown up late and lied about being in the building when he was not. For my next session he didnt show up and no one contacted me to let me know that the session was canceled . He explained to me that i can freeze my training account for 10 dollars which was not true. Also explained th... read more

T'orra S 

on BBB

2 years ago

Had an awful experience at the garden city stewart ****** location with the personal training team. I was given false information multiple times and the interactions i had with two staff members has been extremely unprofessional. My trained has shown up late and lied about being in the building when he was not. For my next session he didnt show up and no one contacted me to let me know that the session was canceled . He explained to me that i can freeze my training account for 10 dollars which was not true. Also explained th... read more

T'orra S 

on BBB

2 years ago

Had an awful experience at the garden city stewart ****** location with the personal training team. I was given false information multiple times and the interactions i had with two staff members has been extremely unprofessional. My trained has shown up late and lied about being in the building when he was not. For my next session he didnt show up and no one contacted me to let me know that the session was canceled . He explained to me that i can freeze my training account for 10 dollars which was not true. Also explained th... read more

T'orra S 

on BBB

2 years ago

Had an awful experience at the garden city stewart ****** location with the personal training team. I was given false information multiple times and the interactions i had with two staff members has been extremely unprofessional. My trained has shown up late and lied about being in the building when he was not. For my next session he didnt show up and no one contacted me to let me know that the session was canceled . He explained to me that i can freeze my training account for 10 dollars which was not true. Also explained th... read more

T'orra S 

on BBB

2 years ago

Had an awful experience at the garden city stewart ****** location with the personal training team. I was given false information multiple times and the interactions i had with two staff members has been extremely unprofessional. My trained has shown up late and lied about being in the building when he was not. For my next session he didnt show up and no one contacted me to let me know that the session was canceled . He explained to me that i can freeze my training account for 10 dollars which was not true. Also explained th... read more