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Citizens Bank

2.9

About this business

At Citizens Bank, we are here to help you bank better. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any other question about money, don’t keep it to yourself. Ask a Citizen. We have approximately 1,150 Citizens Bank branches in 11 states and approximately 3,300 ATMs. In addition, our customers stay connected with us 24/7 online, through our award-winning mobile app and via our round-the-clock customer contact center. Member FDIC. Equal Hous... read more

Location details

399 Main St, Malden, MA, 02148, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 4:00 p.m.
Tue8:30 a.m. to 4:00 p.m.
Wed8:30 a.m. to 4:00 p.m.
Thu8:30 a.m. to 5:00 p.m.
Fri8:30 a.m. to 5:00 p.m.
Sat9:00 a.m. to 1:00 p.m.
SunClosed
2.931 reviews
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Caroline Lee's profile image
Caroline Lee 
on Google
2 months ago

Great customer service and team! Everyone is always very friendly and helpful. 

Luz's profile image
Luz 
on Google
3 months ago

ATM always broken and I was waiting for somone to but the lady was on phone for almost 10 minutes and nobody came to help her. But after i took off someone was there helping her… also is always this dirty 

Kim Lee's profile image
Kim Lee 
on Google
7 months ago

The ATM at Malden center train station does not work. It says it's connecting to the host but it times out prior to getting a transaction. this has been going on since it was installed. Can someone please have a service call to this machine? I realize there's an ATM across the street at the bank. But I prefer to use the one at the train station. Please fix this problem 

Eoghan O Cruadhlaoich's profile image
Eoghan O Cruadhlaoich 
on Google
a year ago

Bank is closed they moved to a new location. Would be great if they let their customers know. Google could maybe be a little less lazy too and verify the bank is closed. Amazing how Google takes the time to upload information but no time to check when things change as they always do. 

Christian Buscemi's profile image
Christian Buscemi 
on Google
a year ago

These reviews are correct, poor service 

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Frequently asked questions about Citizens Bank

How is Citizens Bank rated?

Citizens Bank has a 2.9 star rating with 31 reviews. 

When is Citizens Bank open?

Citizens Bank is closed now. It will open at 8:30 a.m. 

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