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Citizens

3.5

About this business

Location details

414 Washington St, Boston, MA, 02135, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 4:00 p.m.
Tue9:00 a.m. to 4:00 p.m.
Wed9:00 a.m. to 4:00 p.m.
Thu9:00 a.m. to 4:00 p.m.
Fri9:00 a.m. to 4:00 p.m.
Sat9:00 a.m. to 12:00 p.m.
SunClosed
3.533 reviews
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Shant Davidian's profile image
Shant Davidian 
3 months ago

Don't open a business account here. I opened a business account at citizens bank, they assured me fraud protection, my checks were stolen from a mailbox then my checks were poorly reproduced with major inconsistencies, but still cashed by Bank staff. Submitted all sorts of fraud protection instructions by citizens, then got repetitive denials and they allowed scammers to get away TWICE with $7,800 of my local businesses money. After the first time they told me there's no need to change our accounts, then it happened again. A... read more

Jasmine Jones's profile image
Jasmine Jones 
3 months ago

Cooper is a disgusting human being he should not be working with customers. The way he talks to people is absolutely absurd and me as a customer for citizens will no longer be because of him. If I was HR, I would get rid of him as soon as possible. They are going to lose a lot of customers because of it. I Do Not recommend Citizens Bank 

Marcus Mickey's profile image
Marcus Mickey 
8 months ago

Both of the lady tellers are amazing!! Can’t say enough about their professionalism. Great job and keep up the good work! 

jose cruz's profile image
jose cruz 
8 months ago

Had some issues with banking .went in with out appointment they still help me and fix my problem . I have to admit my attitude wasn't the best but Cooper took care of me thank very much. 

Lin Malas's profile image
Lin Malas 
9 months ago

If you have important documents to notarize, I strongly recommend avoiding this location. On my first visit, they used an expired seal on my document, which caused delays. I returned a second time. I have a specific instructions from the Board of Pharmacy that I need to follow stating that the stamp needed to be placed partially over a photo. The notary was dismissive, saying he had “never done it that way,” and then told me to leave his office—despite my apologizing for any inconvenience. After being asked to leave, I expla... read more

Frequently asked questions about Citizens

How is Citizens rated?

Citizens has a 3.5 star rating with 33 reviews. 

When is Citizens open?

Citizens is closed now. It will open tomorrow at 9:00 a.m. 

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