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Citizens

3.8

About this business

Location details

293 E Central St, Franklin, MA, 02038, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 4:00 p.m.
Tue9:00 a.m. to 4:00 p.m.
Wed9:00 a.m. to 4:00 p.m.
Thu9:00 a.m. to 4:00 p.m.
Fri9:00 a.m. to 4:00 p.m.
Sat9:00 a.m. to 12:00 p.m.
SunClosed
3.821 reviews
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Thomas Cruickshank's profile image
Thomas Cruickshank 
6 days ago

Great bank that cash my check I'm not even a customer 

J.N.TRADERS HOSPITALITY PRODUCTS's profile image
J.N.TRADERS HOSPITALITY PRODUCTS 
a month ago

Very useless and badly behavior of counter staff. They do not have proper knowledge. For small work they took long time. 

Laurie's profile image
Laurie 
4 months ago

I had an appointment (made on line) with Citizens. My CD had just matured and I was looking for a better rate. I accidentally went to the wrong branch, but it turned out to be a blessing. "Dillon" was in his office, located near the door, and offered to help me even though my appointment wasn't at his branch. (Originally I was planning to cash out the CD and get a better rate elsewhere. However, that all changed after I sat down with him!) Dillon presented me with a clear 3 tier plan that allowed me get a good rate and also ... read more

Laurie Durham's profile image
Laurie Durham 
4 months ago

I had an appointment (made on line) with Citizens. My CD had just matured and I was looking for a better rate. I accidentally went to the wrong branch, but it turned out to be a blessing. "Dillon" was in his office, located near the door, and offered to help me even though my appointment wasn't at his branch. (Originally I was planning to cash out the CD and get a better rate elsewhere. However, that all changed after I sat down with him!) Dillon presented me with a clear 3 tier plan that allowed me get a good rate and also ... read more

Colleen Heartland's profile image
Colleen Heartland 
6 months ago

Yesterday they were closed due to power outage but today I connected with a colleague *3 and they were able to explain the process of my claims and how long it would be to obtain my financial assistance. I've only lived in the area for a year now and I didn't know there was two branches another in a stop and shop grocery mart. The person on the phone seemed nice enough to answer my questions through telephone but a lot of the stuff that they recommend is done directly at the branch and with reading some reviews it seems like... read more

Frequently asked questions about Citizens

How is Citizens rated?

Citizens has a 3.8 star rating with 21 reviews. 

When is Citizens open?

Citizens is open now. It will close at 4:00 p.m. 

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