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Citizens
- Finance
- Boston, MA
About this business
Location details
580 Washington St, Boston, MA, 02111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The worst customer service I went to have notarized yesterday but they told me to come tomorrow, I went today they said I have to have appointment they aren’t busy I said I want speak the manager and the manager comes after a little while, she said she can’t do it because I don’t have appointment and I went Bank of America I didn’t even have an account but the did it. this is the worst place than the other citizens bank I have been customer since 2009.
Horrible customer service. I called costumer service about reprinting my card and they said they couldn’t do anything which was totally different to what the customer service person told me therefore going against headquarter orders. I offered to give them my social number as that is a way of identification and they said they couldn’t when under federal law the social security number is a form of identification. I went to Another citizens down the street and they immediately printed my card after I gave them my social. I tol... read more
They are rude and unhelpful and I would NOT recommend going here at all! The worst Citizens experience I’ve EVER had!
Website says you're open at 9: 00am on Saturday..but you're closed I walked a long way to get here and again you're closed.
Last year I went to this bank to change my last name because I get married and I wanted my account to have my new name. So I want there and the guy after 15 minutes helped me he struggle so much to do the change I don’t know he was manager or supervisor he was in one of those offices. I asked him in the end when you will send me new card with my new information he said you don’t need it I said are you sure he said yes. And here we are after a year receiving my new card with my old information I don’t know this people what th... read more
Frequently asked questions about Citizens
How is Citizens rated?
Citizens has a 2.4 star rating with 17 reviews.
When is Citizens open?
Citizens is closed now. It will open at 9:00 a.m.
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