This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
1346 Lehigh St, Allentown, PA, 18103, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 7:30 a.m. to 5:00 p.m. | |
Tue | 7:30 a.m. to 5:00 p.m. | |
Wed | 7:30 a.m. to 5:00 p.m. | |
Thu | 7:30 a.m. to 5:00 p.m. | |
Fri | 7:30 a.m. to 5:00 p.m. | |
Sat | 8:00 a.m. to 4:00 p.m. | |
Sun | Closed |
Fraudulant and unprofessional dealership. Purchased a car in cash in July, still have not received a title. Temporary plates have expired and they will not do anything to fix the situation. Penn dot has advised us that they are engaging in something called title jumping. I am forced to be driving around in an unregistered vehicle. They have a new reason why they dont have the title every time we call. Ciocca head quarters has been called and informed of the situation and they have not responded.
What a complete stealership!! My brother and mom get conned into buying a warranty, immediately goes back after to cancel, and they still have not gotten a refund after 5 months! Even better, the finance manager and GM will not answer any of their calls! What a complete joke!! We will NEVER come back!
Was a customer of 25 years. My most recent purchase of my VW has been a customer service nightmare. Every time I try to book appointments there is long lead times and longer wait times. Recalls get scheduled than cancelled due to product not available there, but available at any other VW dealership. Took my vehicle in for 30,000 mile inspection and general maintenance. I missed the window by a few miles and prior to service was told the inspection/regularly scheduled maintenance was going to cost $400. Took my vehicle to Koc... read more
*Update. The owner or manager replied to this review, see below. I gave them the opportunity to make it right, as they offer, and the experience was somehow worse. They offered what they called their employee pricing discount, which is the same price a different VW dealer quoted me for a key fob. Josh, the sales manager didn't call me back with the reduced price quote he promised, I had to call them back over a week later. When I did reach him, I received what I was told was his best price (same as every other dealer). I rem... read more
The absolute worst customer service I have ever received. I will NEVER buy another VW. Not only is the costumer service horrendous but the brand new VW Atlas I purchased broke down at 26,000 miles due to a system update. Adding to this post as my 2024 Atlas broke down on me AGAIN in OBX, NC. VW Roadside Assistance provided the worst customer service I’ve ever experienced. They cancelled my tow without notifying me, leaving me stranded in North Carolina with my 4-year-old, hundreds of miles from home. I ultimately had to rely... read more
Ciocca Volkswagen of Allentown Parts Department has a 4.2 star rating with 1,069 reviews.
Ciocca Volkswagen of Allentown Parts Department is closed now. It will open at 7:30 a.m.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com