This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Ciocca Volkswagen of Allentown Parts Department
- Auto Parts & Supplies
- Allentown, PA
About this business
Location details
1346 Lehigh St, Allentown, PA, 18103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Customer service is one of the toughest and least recognized jobs out there especially when it comes to going the extra mile and holding high standards, even when no one is watching. Today, Friday, just a few minutes before closing, Jimmy showed exactly what true customer service is all about. He didn’t just help me he went above and beyond, with patience and dedication, making sure everything was taken care of. That kind of effort speaks volumes about his character and commitment. In my opinion, it’s rare to find someone wh... read more
Frustrating Experience with Poor Communication and Dishonest Negotiation - Don't even deserve 1 star We recently visited Ciocca Volkswagen of Allentown to lease a vehicle. After viewing a specific car on the lot, we asked for a 36-month lease quote with $3,000 down. The initial offer was around $620/month, which was shockingly high. After some negotiation, they came down to $415/month — around 33% down, wow. We countered with $385/month and were told they couldn't do it, so we walked away after spending nearly an hour and a ... read more
I've never had issue with either the sales or service departments... I've bought multiple vehicles here and had them serviced... While hourly labor is pricy... They've always done a very good job for me... The ladies at the service desk are wonderful... Please always treat them well... Oh, they now use Lyft of you need a ride from and back too service your car so make your life easier and setup am account so they you know what's what... Was surprised by their new payment system but it worked out ok as well...
I was in for oil change and tire rotation on a 2020 Tiguan. While there I was given an estimate for $4500 saying my car would not pass inspection as I needed breaks, struts, and other work. I declined that, and just got the oil changed and tires rotated. Two days later I took the car elsewhere to get inspected and it passed with zero issue at all. I have zero trust in this place.
Frequently asked questions about Ciocca Volkswagen of Allentown Parts Department
How is Ciocca Volkswagen of Allentown Parts Department rated?
Ciocca Volkswagen of Allentown Parts Department has a 4.2 star rating with 1,052 reviews.
When is Ciocca Volkswagen of Allentown Parts Department open?
Ciocca Volkswagen of Allentown Parts Department is closed now. It will open tomorrow at 7:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com