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Cincinnati Auto Credit

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60 reviews
|Used Car Dealers|Cincinnati, OH 45206

2813 Gilbert Ave, Cincinnati, OH 45206

(513) 221-2255


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60 reviews
  • 59 Reviews4.0Google
  • 1 Review1.0BirdEye
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kiyana l. on BirdEye

2 years ago

09/06/2018, 15:33 PM
I purchased my car from Cincinnati Auto Credit on May 21st within the first 30 days it was in she shop for the faulty pass time devices that they put on the cars. After spending money on a tow I got it back and within a week it was back at Carter’s for the same problem because of the poor mechanical work that was done. After 5 weeks of it being at Carter’s the only thing they could come back with was that it had a bad battery. It really took 5 weeks to discover that a battery was dead??? In this time I placed my account on hold for automatic payments for my bill because I don’t feel that it’s right to pay for a car that has been nothing but problems since day 1! I got my car back from Carter’s and what do you know the same day I was supposed to make my payment- IT BREAKS DOWN AGAIN (same issue)! I call PFSC (the finance company) to whom I’ve been in contact with since the beginning of this problem ( Melissa and Lisa BOTH have reached out to the servicing department on my behalf) and let them know once again that their was an issue. By their suggestion I contacted Dale, the sales manager and informed him of the problem that I’ve been having out the gate! He advised me that he was going to contact Thompson-MacConnell and see if someone can help me out with it. In this same conversation I made the suggestion that I can just be let out of my loan obligation and they can have the car back or requested that I be placed into something else due to the fact that I have had issues with this car since the beginning! I come home-my car is gone! I immediately contact Dale to verify that it was picked up for servicing to which he verified. I get a phone call about 20 minutes later from Jill at PFSC to notify me that yes my car had been serviced ONCE AGAIN (for the same issue that I started with within the first 30 days of me having the car) but they had the car delivered back to their lot until I pay my bill! Prior to the car issues my payments were set up on automatic payments to which I REQUESTED and was current! It is absurd to think that someone is going to continue to pay for a LEMON and pay for towing, servicing and transportation in interim for a car that breaks down every 10-14 days! Out of the 12 weeks that I’ve had my car from Cincinnati Auto Credit it has been in the shop for 7!!!! When I initially walked into Cincinnati Auto Credit Bryanna was cool and Dale was cool. (Of course they want to be because they want that sale!) Don’t be fooled-the cars are lemons, the finance company is rude and they are shiesty when it comes down to business dealings! I have currently made a report with my local district police department for illegal repossession because at the time that the car was obtained NO paperwork had been filed nor signed off on as a repossession- the car was obtained under the pretenses of servicing! So thanks PFSC and Cincinnati Auto Credit I’ll see you guys in court!
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