Chris Nikel Chrysler Jeep Dodge Ram Fiat

Gary L 

on BBB

a year ago

We have a 2017 Pacifica under warranty and the service shifter message has left us stranded 4 times. The service department has the vehicle more than I do at this time. Only get 3 days of car rental and Chris Nickel can’t even look at the car to diagnose the issue in that time. Service department doesn’t return calls. When you can get through they can’t or won’t tell you anything. Don’t have your car serviced here if you have a choice. After 5 Dodge vehicles purchased from Chris Nickel. I will not be doing business with them... read more

Mitch H 

on BBB

a year ago

I can't even begin to share all the frustration we have felt concerning our Jeep "repair". Where to begin? Every time I spoke with Danny on the phone he was in a hurry to rush me off and was not actively listening to our concerns. Example, we started experiencing a shimmy in the front end which progressively got worse. We explained this was not an issue prior to the accident. It was as if Danny wasn't listening. He said the issue was the tires not being rotated, all four tires needed to be replaced and they needed to be rota... read more

Bill W 

on BBB

2 years ago

Had truck in for warranty. Repair, while there they recommended. Some other Maintenace on the 2015 Ram Eco Diesel and i said yes. Which was a little over a thousand. dollars. Got the truck home and it started showing no oil pressure., took it back and after spending another $1200.00 was told engine was bad. After all that they offered me a $1000.00 trade in on it. Brought the truck home and sold it to a person said he is a mechanic. And he called me the next day and said he fixed it. In the meantime I went and bought a new t... read more

Melissa M 

on BBB

2 years ago

Finance department used bait & switch tactic for warranty sale. I purchased a Gladiator from Chris ***** in 2021 and when I got to the finance department I told the finance manager, Matt ********* that I did not want an extended warranty as I tend to not keep my vehicles long enough to take advantage of it. He acknowledged it didn't make sense if I didn't keep the vehicle for a longer term, but he then offered me a ***** Money Back Guarantee warranty telling me that if I decided to sell or trade in the vehicle in a couple of... read more

A A. 

on Birdeye

2 years ago

Hands down best car buying experience I have ever had. I worked with Dean and Matt, they a complete professionals. Gave me an awesome deal on my car and a great deal on my trade in. I will be buying my vehicles from Chris Nikel Cryslyer from no on.  

C 

on Birdeye

2 years ago

I purchased my 2015 Jeep Cherokee in September 2018, the next month in October I had to bring it in for shaking at stoplights, and driving incredibly rough. When I took it to the service department they had to replace parts in the engine due to a misfire. One of the associates told me that with each replacement part it led them to another bad part in the engine. Just a few months later in May of 2019, while we are leaving our home due to the fort Gibson floods our engine light starts flashing and the jeep wouldn't go past 30... read more

Christopher B. 

on Birdeye

2 years ago

Bought a car. Car is fine because it was made by Chrysler, not Chris Nikel. I am 58 yers old and have never had a more confusing, disjointed or unprofessional experience. I highly recommend Chrysler vehicles, but I strongly advise you to shop elsewhere. I drove from Arkansas 6 hours, next time shop local I tell myself! Had many issues but my main is how long it took for paperwork to resolve.....like 3 weeks! Brandon Fischer “helped” us in the final process but he turned surly when I made it clear I did not want dealer e... read more

Yac C. 

on Birdeye

2 years ago

First time making a service appointment, explained to the service consultant the car issue, schedule it, left the car. The car need it a rear view mirror fix for the passenger side, this mirror also controls the A/C. Got a call next day saying the mirror was a different color, and that I need it to have it paint, if they paint it, it will be more $$$. I said you did not told me that up front. He said: the car should have gone to the shop, I said: are you the expert? you should have assess that at front; they wanted to ch... read more